User profile for user: mjejr5
mjejr5 Author
User level: Level 1
4 points

Unable to reset my Apple Account password

Have worked with 2 support personnel by phone. Each gave a different story about what needed to be done. I've tried iforgot multiple times. Always says a date and time I'll get a call or text. Never happens. Was told account recovery was run over the weekend and had a message that I'd get a call or text at 5am this morning that was supposed to help me get somewhere with this. No contact. Beyond frustrated. My bank account continues to be hit by Apple even though I can't use it or my icloud. Security is one thing...making it nearly impossible to reset your password makes no sense. One of the support personnel I allowed to take over my PC. He was unable to get anywhere and ever since I've got 2 screens in a loop displaying every few seconds. You'd think someone in Apple could get me past all these failed efforts and just help me reset my password.


[Re-Titled by Moderator]

iPhone, Windows 10

Posted on Apr 28, 2025 5:39 PM

Reply
Question marked as Top-ranking reply
User profile for user: shoeluvr13
shoeluvr13
User level: Level 6
18,511 points

Posted on Apr 28, 2025 7:25 PM

If you don’t receive the text or call, once the period specified in the original email is over, you can still go directly to apple.com/recover. Follow the instructions to regain access to your Apple Account.


During the wait period make sure you are carefully following “After you start account recovery“ at How to use account recovery when you can’t reset your Apple Account password - Apple Support 


  • “If you started your account recovery in Settings, System Settings, or the Apple Support app, you can continue to use that specific device during the account recovery period.
  • Regardless of how you started the account recovery request, you should turn off all other devices that are currently signed in with your Apple Account until account recovery is complete. If your Apple Account is in use during your request, your account recovery will be cancelled automatically.
  • If you started your account recovery request with iforgot.apple.com through your device’s browser, you should avoid using that device during this period. If possible, turn that device off. Using that device might cancel account recovery. "



View in context

Similar questions

3 replies
Question marked as Top-ranking reply
User profile for user: shoeluvr13
shoeluvr13
User level: Level 6
18,511 points

Apr 28, 2025 7:25 PM in response to mjejr5

If you don’t receive the text or call, once the period specified in the original email is over, you can still go directly to apple.com/recover. Follow the instructions to regain access to your Apple Account.


During the wait period make sure you are carefully following “After you start account recovery“ at How to use account recovery when you can’t reset your Apple Account password - Apple Support 


  • “If you started your account recovery in Settings, System Settings, or the Apple Support app, you can continue to use that specific device during the account recovery period.
  • Regardless of how you started the account recovery request, you should turn off all other devices that are currently signed in with your Apple Account until account recovery is complete. If your Apple Account is in use during your request, your account recovery will be cancelled automatically.
  • If you started your account recovery request with iforgot.apple.com through your device’s browser, you should avoid using that device during this period. If possible, turn that device off. Using that device might cancel account recovery. "



Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to reset my Apple Account password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up