MacBook Pro M4 14" – Unusual Mark Above F10–F12 Keys

mayoness wrote:

Yes, I reference to "slight cosmetic mark" in $3000 laptop. If I could return it I would. But it's not possible... And please leroydouglas, if you do not want to help or advice just criticize... For someone it could not be a problem, but for me it is, I have used M1 pro for more then 2 year and it is perfect till now, and with M4 it is not after 2 months of use.

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I don't get it... Are you references the slight cosmetic mark(?)

if this is an issue, return it.

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"[...]it's a dent-like indentation that can be felt with the finger. The laptop has never been dropped or hit, and if it had been, I would expect damage to the screen or keyboard, not in that specific area. Unfortunately, Apple support rejected my warranty claim, stating it is physical damage. Has anyone experienced something similar? Is there any recourse or way to appeal this decision?"

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Indentation:

Is this what you are referring to? It appears to be an indentation, perhaps from debris unposed cling your device, or dropping something on it. Though you may not have any recollection of doing so, you may have done so. Not much else comes to mind.

mayoness wrote:

Any other then saying "we will not do anything, its just a cosmetic, use it as it is we do not care..."

I do not understand what you mean by that.

I suggest your search for help has reached a conclusion.

What help are you expecting, other than the help you already received?