Hi there,
‘A friend of mine is giving his uncles iPhone to me so I can try to unlock it. The uncle sadly passed away a few weeks ago. They need the photos and data off of it. If I contact Apple and provide them with records such as a death certificate will they be able to unlock it? Thanks
iPhone 15 Pro
My condolences to your friend's uncle. In addition to the death certificate, you will likely also need a court order that names you the rightful inheritor of the data.
Now Apple won't be able to unlock your iPhone past the passcode screen, as that is encrypted and only the person that sets it can unlock it to access the data. But they can grant you access to the account, which will allow you to retrieve the photos and data on iCloud on the web.
Start here: How to request access to a deceased family member’s Apple Account - Apple Support
My condolences to your friend's uncle. In addition to the death certificate, you will likely also need a court order that names you the rightful inheritor of the data.
Now Apple won't be able to unlock your iPhone past the passcode screen, as that is encrypted and only the person that sets it can unlock it to access the data. But they can grant you access to the account, which will allow you to retrieve the photos and data on iCloud on the web.
Start here: How to request access to a deceased family member’s Apple Account - Apple Support
penn177 wrote:
Thanks
You're very welcome. Once your request has been approved, feel free to come back to ask any further questions on retrieving the data. I'd be more than happy to further help.
Can iPhone be unlocked without erasing?
