Disk Utility error "Couldn't mount disk (-69842)".

As a routine measure, every now and then I run Disk Utility upon boot (Command+R, Recovery, Disk Utility) to check my APFS volumes before I restart and perform a Time Machine backup. For some time now, it's been showing the error message "Couldn't mount disk (-69842)" when I execute a "First Aid" on the partition of the SSD (Macintosh HD). This seems to say my SSD is about to die, but the MBP (16", Intel, late 2019) keeps working fine.

So I decided to tap into the community wisdom to ask if there's anything I can do BEFORE the SSD dies and/or I decide to just wipe out the SSD and restore a full backup from my backup pool. Also, where can I find documentation to explain what this cryptic error number means? I have attached a photo of the detailed Disk Utility/First Aid result.

Thanks in advance!

-Fernando

MacBook Pro 16″, macOS 15.4

Posted on May 3, 2025 5:24 AM

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Question marked as Top-ranking reply

Posted on Jun 6, 2025 4:45 AM

Morning (in Brazil) news: I am beyond pleased and proud to tell you all that the issue has finally been solved!


After our last round of replies, I decided to do a deep dive into all I could find about APFS, the reasons behind this stubborn error message and the most likely solutions. I will summarize what I found out and what was the definitive solution that freed me and my MacBook from the chains of that annoying error.



Previously on this thread: Apple Diagnostics shows no HW error, Disk Utility showed error code -69874 until I formatted the partition in standalone (aka recovery) mode. It then became error code -69842 which seemed easier to fix (could not unmount disk) but proved to be as tough as the first one.


It took me about a week to find the time and online resources to gather a whole bunch of information (it is summarized in a pdf document that I am not sure I can upload here). I learned that Disk Utility is a great tool but is somewhat limited and that Terminal commands are way more powerful (insidious, one might say) than what you can do in Disk Utility.


First thing I did was to prove my theory that there's a partition map that resists formatting, it is simply updated and not wiped/recreated when one just erases a disk with no other changes. So I went into recovery mode, booting from the external HDD and decided to shrink the only partition and force the creation of a second, smaller one that could allow me to delete the offending, original partition.



Unfortunately, that did not solve the problem as I still could not delete the original partition by clicking the "-" (minus) sign in Disk Utility.


I went back to my notes and started Terminal; it was time to either eliminate the error or die trying. Even if it meant actually wiping everything. Of course, at this moment, I had to have (and had) faith in my 3 (up one from last time) external backups.


In Terminal, I did:


diskutil list

diskutil eraseDisk APFS "Macintosh HD" /dev/disk0

diskutil apfs deleteContainer diskXsY


And the message (-69842) was still there! Stubborn little devil, isn't it?


The next option was what I had been looking for all along:


gpt destroy /dev/disk0

diskutil eraseDisk APFS "Macintosh HD" /dev/disk0


The result was more than satisfying!



However, I didn't want to stop there and went on to the next step: ERASE MAC. Side note: this would have done the same thing the previous commands did plus a lot of extra wiping.


From the menu: Recovery Assistant → Erase Mac


It took sometime as it went online to, I guess, download MacOS Sequoia. Finished without issue and rebooted into the Transfer Data sequence.


Took much less time than his time (about 3 hours) and loaded everything back.


The only visible consequence is that the message has disappeared which makes me believe that, at least for now, the error is gone and there's no indication I was at risk of losing everything. Final diagnose: APFS corruption either in Object Map or fsroot (the B-Tree from where all the structures/branches stem).


Thank you very much for all the help you provided and I do hope this thread will someday help somebody else.

-Fernando

28 replies

May 3, 2025 7:56 AM in response to James Brickley

Thanks again, James.


I usually do the "sweep" in the reverse order: from the top (APPLE SSD) to the bottom (Data). I'll give your suggestion a try next time I boot (later today) and I'll certainly (re)create a bootable external SSD with 15.4.1 to boot from it although the error messages show when I run Disk Utility in Recovery mode (that is, I boot into Recovery mode). I will also look up Disk Drill.


It's clear to me that I'll end up formatting the SSD but this is so "Microsoft-chy" that I cringe just thinking about doing this.

May 5, 2025 4:41 AM in response to BDAqua

UPDATE: no change at all. I will find a suitable period for the reinitialization of the SSD but I wonder if this isn't just something that successive updates (this MBP started out with MacOS Catalina). And I just recalled that this same thing happened before, I think in 2022. And ended with a reformat of the SSD... Too bad that there's always a serious risk of losing something in these recovery ops.


Again, thanks for all the help!


-Fernando

May 24, 2025 1:36 PM in response to James Brickley

I don't have a second Mac, unfortunately... BUT one thing has just occurred to me: I actually did everything I said I did, although I have never DELETED the offending partition in Disk Utility. I'll start another 3-backup cycle and reformat the Mac, this time deleting and recreating the partition.

Theory: maybe Mac OS is smart enough to keep some information from a non-deleted partition.

Opinions?

Thanks!

-Fernando

Jun 6, 2025 12:31 PM in response to James Brickley

James, thank you for your words.


Actually, I have HAD a career in the IT industry. For 45+ years I ahve worked with actual mainframes in large enterprise environments and did most everything one can with them, from operations to management, tech support, database admin, software development (applications and system software), consulting and you-name-it. Ended up in Technology Sales, though.


Patience is funny: except for this kind of thing, my patience index is well below zero.


I'd have replied in private but I don't think it's allowed/possible from these posts.


Best,

-Fernando

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Disk Utility error "Couldn't mount disk (-69842)".

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