iPhone 13 battery draining rapidly and shutting off

Today I went to an authorized apple store in Ecuador, because my iphone has a bad battery, it drains immediately, and the store told me that from 7 to 15 days I could do the battery change for 130 dollars, I was told that a batch of iphone 12 and iphone 13 went bad and that in some cases the battery change could be free, I did not get my hopes up but there is a possibility, the question is how do I know if I iphone 13 applies? (I understand that with my serial number, but where or who?) Thank you for your answers.

iPhone 13, iOS 17

Posted on May 6, 2025 4:14 PM

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May 6, 2025 4:43 PM in response to BolivarArias

I have not seen any free battery replacement program for the iPhone 13. If this is an Authorized Apple Store, and they have some internal documentation that will replace the phone without a charge, then that would be a bonus. Otherwise it does sound like you have a bad battery and replacement would be necessary in any case if you want to continue and use that phone.

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iPhone 13 battery draining rapidly and shutting off

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