How do I resolve "This Apple Account can't be used to make purchases"?

I am experiencing an issue with a corporate-owned iPad that is enrolled in our Apple Business Manager (ABM) account and managed by Intune. Despite following several troubleshooting steps, I continue to receive the error message: "This Apple account can't be used to make purchases."


Steps Taken:

  1. Wiped the device and re-enrolled it, but the error message persists.
  2. Verified that the VPP app licenses are not maxed out, yet the error still appears.
  3. Confirmed that the Managed Apple ID is OK and Federated.
  4. Ensured that the App Store is blocked in the Configuration Profile.
  5. Disabled the App Store within the iPad settings under Content & Privacy Restrictions.
  6. Checked that the VPP Token is valid and up-to-date.

Despite these efforts, the issue remains unresolved. I would appreciate your assistance in resolving this matter.


Is there a way to stop that pop up from coming up?


Thank you,

JRL4488


[Re-Titled by Moderator]

iPad, iPadOS 18

Posted on May 8, 2025 5:11 AM

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How do I resolve "This Apple Account can't be used to make purchases"?

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