I got an iPhone 16, but it was already banned from Snapchat

If the phone is Snapchat banned, that has nothing to do with Apple, nor can anyone on this forum help you. You'll need to reach out to Snapchat directly. Jeff Donald's advice to return the phone for refund if it's a used phone is good advice. Snapchat rarely reverses bans on phones which have been banned.

They have blocked me

"They" is SnapChat, correct?

no way getting contact

"contact" is the person that you bought the phone from, correct?

it was posted through the post

What exactly was posted?

If you are saying that you bought a phone from someone online and the phone is banned, you own a banned phone if you cannot return it for a refund. SnapChat will never work on this phone.

I'm sorry, but Apple is not involved in any way with this situation. If you want to try to get the ban removed, your only chance is to contact SnapChat. I would be amazed if they remove the ban though.

MaceyjaySpolander wrote:

They have blocked me and have no way getting contact as it was posted through the post

It sounds to me like the seller knew that the phone was banned by Snapchat. Perhaps they are the ones who got it banned. They had a "clever" idea of how to evade the ban by dumping their problem on an unsuspecting buyer … and using that buyer's money to get themselves another phone that isn't banned.

You are stuck with a phone that you likely will NEVER be able to use for Snapchat – and there is nothing that we or Apple can do about it. If the seller knowingly sold you a phone with this problem without telling you about it - and then blocked you afterwards – you got scammed.

I suggest that you read

The All Too Common SAD Reality of Buying a Used iPad/iPhone – Apple Community

TheLittles wrote:

“i brought a iphone and i believe it was aready snapchat banned: I brought a iPhone 16 and I believe it Snapchat banned every time I log it it logged me out and says it locked please can you help me”

———-

Why to Return a Banned, Used Device:

If this ban is assigned to the iPhone, then I’d assume it was never factory reset by the seller. This is the site the seller should have used prior to selling it to you: What to do Before you Sell, Give Away or Trade in your iPhone or iPad – Apple Support. The seller should have own better.

Your reply makes no sense.

Yes, indeed, someone who willingly parts with an iPhone should follow the procedure outlined in Apple's Support document. That will clear the phone of their personal data, ensure that it is not Activation Locked, and make the phone ready for a new owner to set up as their own.

Doing a factory reset will not clear a Snapchat device ban. The iPhone will still have the same unique hardware identifiers as before, identifiers that Snapchat can (and will) use to enforce their ban.

“[…]Doing a factory reset will not clear a Snapchat device ban.[…]”

———-

Snapchat aside, it this is a scam sale/trade/donation, intensional or not, having not been reconfigured. So, perform a return

Now you know why they sold the phone. Buying a used iPhone from anyone you don't know personally, is risky at best. You are stuck with the phone then. And Snapchat won't likely unban the phone. Absolutely NO ONE here, nor at Apple can help you with this.

Read this this to see why buying used iPhones from strangers can be a bad purchase --> The All Too Common SAD Reality of Buying … - Apple Community

Did you purchase a used device? If so can you return it and get your money back?

“i brought a iphone and i believe it was aready snapchat banned: I brought a iPhone 16 and I believe it Snapchat banned every time I log it it logged me out and says it locked please can you help me”

———-

Why to Return a Banned, Used Device:

If this ban is assigned to the iPhone, then I’d assume it was never factory reset by the seller. This is the site the seller should have used prior to selling it to you: What to do Before you Sell, Give Away or Trade in your iPhone or iPad – Apple Support. The seller should have own better.

Bob Timmons wrote:

They have blocked me

"They" is SnapChat, correct?

I believe that in this context, "they" is the person who sold the phone. (It is common for marketplace or social media sellers involved in scams to "disappear" or block communication from buyers once they have a buyer's money firmly in hand.)

If it's any consolation, the seller may find that Snapchat is every bit as willing to ban their new phone, as Snapchat was to ban the phone unloaded on you.

All that has to happen is for

• Snapchat to tie login attempts on the new phone, back to login attempts on the old phone, in any way, OR
• Them to repeat the behavior(s) that got accounts and the old phone banned in the first place

First you should definitely contact the seller If not then you should factory reset Device I will Link a video on showing how to do so for all devices How to Reset iPhone With iOS 18.4.1

[Edited by Moderator]

Well You can Or try to get in contact with Snapchat they may be able to help you in some way.

you should definitely contact the seller

The seller disappeared......for good reason. They sold a banned phone and got money for it.

you should factory reset Device

Factory reset will not in any change the identification information of the iPhone. So, no help there.

What would be your next suggestion after the first two?

Not-jr2023 wrote:

First you should definitely contact the seller If not then you should factory reset Device I will Link a video on showing how to do so for all devices How to Reset iPhone With iOS 18.4.1

Did you read the Authors post where they said the seller has disappeared? Clearly not. And resetting the phone will NOT remove a Snapchat ban. So you missed on both suggestions.

TheLittles wrote:

“[…]Doing a factory reset will not clear a Snapchat device ban.[…]”

———-

Snapchat aside, it this is a scam sale/trade/donation, intensional or not, having not been reconfigured. So, perform a return

You clearly missed the Author's post where they said the seller is no longer responding and can't be found. Please tell us how they can perform a return on a private sale, where the seller has completely disappeared? It really wouldn't hurt you to pay a bit more attention before making a suggestion.