Camera app not working after updating my iPhone 14 Plus to iOS 18.4.1

iOS 18.5 has been released. Try updating to the latest iOS and see if that makes a difference. Otherwise, I would say there is an intermittent hardware issue since it checked out bad, then checked out good. Your decision if you wish to have it repaired/replaced.

Smudge_23 wrote:

Phone sent to apple after contacting the support team. Phone sent Friday, returned today, replaced the camera and done everything they needed to the phone. No charge or issues. So those that were saying user must pay for the issue to be fixed maybe ought to let apple provide the advice before commenting 👍

Hello again ~ So it was indeed a hardware issue and not the update…correct? Glad your iPhone has been repaired.

~Katana-San~

Okay guys, God knows why, but force restarting my iPhone actually worked this time — and now my camera is working LOL.

Smudge_23 wrote:

I would pick this up with Apple customer support contact. They sent me a pack to send the phone in. They sorted the issue and sent back within 2 days.

Hello again ~ So…it was in fact a hardware issue and not the update? It would be helpful to know…

~Katana-San~

I have the same issue since the last update ! They tried to tell me it was my software but I have experienced this with my iPhone 7 a long time ago, I know it IOS update that create this issue. They are are able to make my camera working when using the diagnostic app …

Hello~ In addition to *ChrisJ4293’s* advice…click in below and make an appointment to have it repaired.

Genius Bar Reservation and Apple Support Options - Apple

Find Locations

~Katana-San~

Hello ~ Make an appointment to get your iPhone checked ….

Genius Bar Reservation and Apple Support Options - Apple

Find Locations

~Katana-San~

That is what warranty is for. You have a 12 month limited warranty on the iPhone and depending on your location, can purchase AppleCare or AppleCare+. When you have a problem with your car and the warranty has expired, you are expected to pay for the repair. Same thing here. If something failed on the phone and you are no longer covered by warranty, you are expected to pay for the repair. You were originally told it was a hardware issue.

I have had the same issue, the camera still works in the adobe Lightroom app but not anything else.

also the flash light doesn’t work anymore

currently on iOS 18.5

since part of my job requires having access to a camera that works I’m either having to replace my phone or pay to much for a repair i shouldn’t need.

and yes I blame apple and won’t be buying anything else they make. This was the breaking point for me.

Hello~ Shame on Apple? I have updated my old trusty iPhone 12 mini and absolutely no camera or any other issues for that matter. If an update ruined one camera…doesn’t it follow it would ruin them all? Get your iPhone checked properly.

Genius Bar Reservation and Apple Support Options - Apple

Find Locations

By the way two family members with Android phones have had multiple issues with their cameras as well…go figure?

~Katana-San~

Has anyone found a solution to fix this issue? I updated to iOS 18.5 and tried everything, but nothing has worked—including uninstalling and reinstalling apps that use the camera, and toggling camera access permissions. I use a lot of apps that require camera access, so this has been really frustrating. I can’t even make payments using QR codes.

An iOS update would not cause a hardware failure, besides, the device is out of warranty.