Why are single file options grayed out on iPad Air when sending files via WeTransfer?

I've been using my iPad to send files from iCloud to an email address via the website WeTransfer for a few years and have never had any problems. Just yesterday, I tried to do this and was met with grayed out files that I could not select from the WeTransfer webpage. I have no idea why this should be happening now, can anyone help? I've included a screenshot showing the problem.


Thanks for any help you can offer, I've tried various ways to fix it and I can't find anything.




[Re-Titled by Moderator]

Posted on May 15, 2025 2:28 AM

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4 replies

May 15, 2025 3:13 AM in response to WheelieNick

Thanks for your prompt reply and for trying to help. I don’t get what you mean about selecting maps. I click ‘add files’ and the pop up that I screenshot appears, but I’m not able to add any files.


This is also true not only for iCloud but for any single files on my iPad. I can’t figure out why this is suddenly happening when everything has been fine for years.

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Why are single file options grayed out on iPad Air when sending files via WeTransfer?

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