My wife and I have the same phones and iOS updates, iPhone 14 and iOS 18.5. My phone would not connect to WiFi on my last two Alaska Air flights. Her phone does connect. At one point, it did start to connect as it has many times in the past, but then showed the following:
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If your phone can connect to other Wifi networks, you should ask Alaska Airlines if there is an issue with their inflight service. Also, if by chance you have a VPN installed on your phone, VPN causes Wifi connectivity issues and VPN is completely NOT needed on iPhone at all. If you have one, not only turn it off, but remove the VPN profile completely. The only people who really need a VPN is when an employer or school requires one to access their secure servers.
ChairSixRunner wrote:
My wife’s phone worked fine, so I don’t think it was a WiFi problem. Yes, there was a VPN on, which I turned off. I will try removing it before my next flight. Although I have used the AA with this VPN several times before without problems. Thank you for the response!
You're welcome. Get rid of the VPN. They simply cause too many connectivity issues on iPhone and they TRULY don't provide the security you think they do. In fact, quite the opposite. Trust the security already built into iOS on your iPhone.
My wife’s phone worked fine, so I don’t think it was a WiFi problem. Yes, there was a VPN on, which I turned off. I will try removing it before my next flight. Although I have used the AA with this VPN several times before without problems. Thank you for the response!
What happened when you clicked on the Open Portal page? I've also heard that if you attempt to connect to early in the flight it won't connect. My son was on an Alaska flight not to long ago with an iPhone and said that was one of the issues that can happen.
It went to Safari, but the body of the page was blank. I tried accessing the AA WiFi after 10,000 feet and 30 minutes into the flight. Thanks for responding!
Got it! I will give it a try. Thank you and have a good one!
Got it! Thank you very much
You're most welcome.
Why won't my iPhone 14 running iOS 18.5 connect to Alaska Airlines Wi-Fi?
