How to re-enable a disabled Media & Purchases account in the App Store?

How can I enable my Media & Purchases Account in the App Store?

When I try to purchase an app from the App Store, I get a message saying, "Your Media & Purchases account has been disabled. Tap Continue to request re-enablement." Pressing "Continue" redirects to a page saying, "There are currently no assisted support options for your selection available."

How do I reenable my account in this case?



[Re-Titled by Moderator]

iPhone 13, iOS 18

Posted on May 18, 2025 7:21 AM

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Question marked as Top-ranking reply

Posted on May 18, 2025 10:09 PM

If you see a message that says 'Your account has been disabled in the App Store and iTunes -

This is the direct link to Apple for support with this issue;

https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


World Wide Apple Support

Contact Apple Support - Apple Support


M1 Mac mini, macOS 15.5;  Watch, series 10 GPS-only, watchOS 11.5; iPhone 16, iOS 18.5; TV 4th Gen, tvOS 18.5 HomePods, audioOS 18.5

1 reply
Question marked as Top-ranking reply

May 18, 2025 10:09 PM in response to mirsajid020

If you see a message that says 'Your account has been disabled in the App Store and iTunes -

This is the direct link to Apple for support with this issue;

https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


World Wide Apple Support

Contact Apple Support - Apple Support


M1 Mac mini, macOS 15.5;  Watch, series 10 GPS-only, watchOS 11.5; iPhone 16, iOS 18.5; TV 4th Gen, tvOS 18.5 HomePods, audioOS 18.5

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How to re-enable a disabled Media & Purchases account in the App Store?

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