Screen of my iPhone 13 lifted due to swollen battery

I purchased my iPhone 13, 3 years back. For the past couple of days, I've noticed that the screen of my phone has lifted due to a swollen battery.


I understand that my Battery needs Service due to its efficiency is less than 80%, but that does not mean that the battery will swell up like this and will impact the screen as well. Is there something that Apple can look into this, as this is a case for safety and health?


I request Apple to look into my problem to fix this.



[Re-Titled by Moderator]

iPhone 13, iOS 18

Posted on May 24, 2025 6:41 AM

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Question marked as Top-ranking reply

Posted on May 24, 2025 7:31 AM

Hi @Ksurajd -


Your battery needs to be replaced. Taking into account the notable rate of change over two days, the sooner, the better. In fact, you should power it off until you can have it serviced. Are you covered by Apple Care? If so, replacement should be covered. If not, you’ll probably have to foot the bill for the repair. Apple Repair and Repair Status Check - Official Apple Support


Apple replaced my out-of-coverage MacBook battery once, but only because they issued a recall. Comprehensive list of recalls here: https://support.apple.com/service-programs. It’s not a long list. Sorry.


Still, the reason they did recall my MacBook’s battery was due to high risk for deformation like what you’re experiencing. So when you speak with their tech, find out what their process is for documenting cases like yours. A recall isn’t issued unless they have evidence a problem is occurring at a statistically uncharacteristic rate for a subset of devices. Make sure you get counted. (In fact, I would probably call Apple Support to report the issue - they’re probably most familiar with Apple’s documentation processes.)


Cheers.





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9 replies
Question marked as Top-ranking reply

May 24, 2025 7:31 AM in response to Ksurajd

Hi @Ksurajd -


Your battery needs to be replaced. Taking into account the notable rate of change over two days, the sooner, the better. In fact, you should power it off until you can have it serviced. Are you covered by Apple Care? If so, replacement should be covered. If not, you’ll probably have to foot the bill for the repair. Apple Repair and Repair Status Check - Official Apple Support


Apple replaced my out-of-coverage MacBook battery once, but only because they issued a recall. Comprehensive list of recalls here: https://support.apple.com/service-programs. It’s not a long list. Sorry.


Still, the reason they did recall my MacBook’s battery was due to high risk for deformation like what you’re experiencing. So when you speak with their tech, find out what their process is for documenting cases like yours. A recall isn’t issued unless they have evidence a problem is occurring at a statistically uncharacteristic rate for a subset of devices. Make sure you get counted. (In fact, I would probably call Apple Support to report the issue - they’re probably most familiar with Apple’s documentation processes.)


Cheers.





May 24, 2025 7:03 AM in response to Ksurajd

Apple says to replace the battery when the health is less than 80%. You absolutely need to quit using your device until you get the battery replaced. It is a safety issue just like if you were driving your car with no tread and now cords in the tire are exposed, the manufacturer is not going to replace your tires for free because it could blow out at any time causing a crash.


By waiting to replace the battery, the question now will be if you also have to pay for a screen replacement if that has been damaged now as well. Schedule your device to get the battery replaced with Apple and the cost for a new battery is $89. Do not use a third party to replace the battery.

iPhone Repair and Service - Apple Support

May 24, 2025 10:39 AM in response to Ksurajd

Swollen lithium batteries are nothing to mess around with. Something has gone wrong inside of that battery – and aside from whatever damage it may have done to the rest of your phone, that battery is now a potential fire hazard.


If the battery has swollen up, you should

  • Stop using or charging the phone immediately
  • Place it somewhere where there is no flammable material nearby
  • Get it looked at by Apple or an Apple Authorized Service Provider as soon as possible. (In person – don't send a phone with a battery in this condition through the mail.)


Ksurajd wrote:

\I request Apple to look into my problem to fix this.


This is a user-to-user forum. Apple largely is not here, except to moderate it. You will need to contact Apple. And once again, do not send a phone with a battery in this condition through the mail, UPS, FedEx, etc. Take the phone in person to Apple or an Apple Authorized Service Provider.


Apple Repair and Repair Status Check - Official Apple Support

May 24, 2025 7:40 AM in response to lukairure46

lukairure46 wrote:
Apple replaced my out-of-coverage MacBook battery once, but only because they issued a recall. Comprehensive list of recalls here: https://support.apple.com/service-programs. It’s not a long list. Sorry.

Your link does not work due to the extra period on the end of the link, but I can help with the correct link here. The iPhone 13 does not have a battery replacement program, but the OP certainly needs to get the battery replaced without delay.

Apple Service Programs - Apple Support


May 24, 2025 9:29 AM in response to lukairure46

lukairure46 wrote:


Mac Jim ID wrote:
but I can help with the correct link here […] Apple Service Programs - Apple Support
Inadvertent omission? Or criticism?

Hello~ Click on your link. Remember…we’re your friends here. I must tell you that *Mac Jim ID* is only trying to be of assistance to our Author and to you as well. They are well known for their kindness and willingness to help us all.


~Katana-San~

May 24, 2025 10:03 AM in response to Mac Jim ID

My bad! I forgot about Option 3: How I read it at first.


Thx for the QC and assist. (:


I don’t know why it presented as a url and then adopted my punctuation. I didn’t manually enter it - just copied it over.


My text editor is riddled with bugs. (Does everyone have this problem or is it just me?) I might have accidentally used the undo shortcut. It usually removes something, but never what it should. It’s always a regrettable error, because redo is completely broken.


tldr: I thought you wrapped up by redirecting OP to repair options. It didn’t even register that the autoheader for current recalls would be ‘service program’, so I assumed you must have meant to fix it within the quote…where it was still broken. It still didn’t register that the autoheader for current recalls would be ‘service program’. What can I say? The neurodivergent brain works in mysterious ways.

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Screen of my iPhone 13 lifted due to swollen battery

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