I just bought an iPad Pro. It's only been 20 days, but sometimes when I close one app and open another I notice a bright green color at the bottom of the screen. Which disappears after a couple of seconds. I couldn't fix it :( I don't want to buy a two-year warranty for almost €200
what does this mean? can i contact the service center without this two year warranty?
please, if you can help me
[Re-Titled by Moderator]
iPad Pro, iPadOS 18
Given that your iPad is new as described, it has a warranty...
If you have a consistent problem that you cannot resolve yourself, you might be best advised to seek assistance directly from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) where the technicians will be able to test and assess your iPad - and you can explore your available options:
Given that your iPad is new as described, it has a warranty...
If you have a consistent problem that you cannot resolve yourself, you might be best advised to seek assistance directly from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) where the technicians will be able to test and assess your iPad - and you can explore your available options:
Unless you can reliably reproduce the problem, having your iPad checked by a technician may be a wasted journey. That said, should you choose to visit an Apple Store or AASP, all that may be lost is your time.
Next time you see the issue, capture a screenshot - and assess the image as suggested. Depending upon what you see in the captured image, this will reliably confirm either a software problem, or a hardware issue.
It's only been a couple of times, but that's enough for me. It came out spontaneously every time (2-3 times it was. I didn't have time to take a picture). but it felt like a bug (after closing the game “hay day” as if there were still green game moments. Once there was a green piece in the corner, and then several letters on the keyboard turned green within a couple of seconds).
Can I go to my apple center so they just check? Maybe this was due to the lack of the latest iOS announcement?
I described my situation in a little more detail.
And in any case I can contact the apple center (ex. After few months-years). And for now I can continue to work.
Thank you for your help
You're very welcome.
What does a green screen on my new iPad Pro indicate?
