Why is my iPhone 16 Pro Plus not receiving calls or messages?

dari19 wrote:

My Iphone16 pro plus (bout in early March ~ proble started in late April) isn't always receiving phone calls or allowing messages! I only know I’m not receiving calls because friends a family text me to let me know.

I’ve been to my Verizon dealer 3 times and they have not been able to correct.

My current update is 18.5 and issue is still happening.

In the meantime, I’ve missed several important calls from my Father’s Dr’s as he is being treated in a rehab right now. Talk about bad timing for something like this to be happening😡

Is this being corrected soon I hope?

[Re-Titled by Moderator]

IF you have silence unknown caller enable in phone settings that would be the reason you're missing Dr calls unless you had it saved as a contact.

Calling and texting is both Verizon feature.

You can troubleshoot calls here If your call fails or you can’t receive calls on your iPhone - Apple Support

troubleshoot text here If you can't send or receive messages on your iPhone or iPad - Apple Support

if the link doesn't help, you'll need to keep escalating the issue with Verizon support.