How do I unlock a locked Apple Account after entering the wrong phone number multiple times?

My mom bought a new macbook , when signing in to her Apple account she wrote the wrong password and was locked out, she tried to verify the account and was asked for a phone number, she entered the correct phone number but got a message that said “you have entered the wrong phone number many times, try again later” even though the number is correct, how long should we wait for before we try again ,is there a way to unlock it? All of her work is on the account, and if anyone from support contacts me , I can prove that the account does belong to her.



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Posted on May 31, 2025 1:47 AM

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Jun 1, 2025 8:48 PM in response to Ba2000

Re: My mom bought a new macbook , when signing in to her Apple account she wrote the wrong password and was locked out, she tried to verify the account and was asked for a phone number, she entered the correct phone

number but got a message that said “you have entered the wrong phone number many times, try again later” even though the number is correct, how long should we wait for before we try again ,is there a way to

unlock it? All of her work is on the account, and if anyone from support contacts me , I can prove that the account does belong to her.


We are all Apple users, like yourslf, in this (user-to-user) community, so Apple support is unlikely to see yourpost.


Apple support have articles online that may help you and your Mom:

See what to do: If your Apple Account is locked, not active, or disabled - Apple Support


If needed: See how to: Get a verification code and sign in with two-factor authentication - Apple Support


and, if all else fails:

How to use account recovery when you can’t reset your Apple Account password - Apple Support


Official Apple Account Support website:

Apple Account - Official Apple Support

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How do I unlock a locked Apple Account after entering the wrong phone number multiple times?

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