How do I get a refund for an accidentally charged subscription?
Hello, i cancelled a trial subscription for my toddler daughter. But I was 12 hours late and the system charged me. What should I do?
[Re-Titled by Moderator]
iPhone 15 Pro, iOS 18
Hello, i cancelled a trial subscription for my toddler daughter. But I was 12 hours late and the system charged me. What should I do?
[Re-Titled by Moderator]
iPhone 15 Pro, iOS 18
All you can do is try:
Request a refund for apps or content that you bought from Apple - Apple Support
When you start a free trial, you must double click the side button with the trial period showing on the screen along with the subscription start date and price. There is also a message that says to avoid the charge, you must cancel at least 24 hours before the trial period ends. That is what you agree to when starting the free trial.
In most cases all transactions in the App Store are final due to the explicit actions that need to be taken to authorize them, but at times Apple may provide a compassionate refund. It should never be expected though. When starting a free trial, I always recommend to set a Reminder to cancel at least 24 hours before the end date so I do not forget.
All you can do is try:
Request a refund for apps or content that you bought from Apple - Apple Support
When you start a free trial, you must double click the side button with the trial period showing on the screen along with the subscription start date and price. There is also a message that says to avoid the charge, you must cancel at least 24 hours before the trial period ends. That is what you agree to when starting the free trial.
In most cases all transactions in the App Store are final due to the explicit actions that need to be taken to authorize them, but at times Apple may provide a compassionate refund. It should never be expected though. When starting a free trial, I always recommend to set a Reminder to cancel at least 24 hours before the end date so I do not forget.
If. you have cancelled, you will not be billed again. However, it's unlikely that you would be refunded the current subscription. You can always visit support.apple.com/billing
Hi Muguy,
I get what you’re saying, but I had a free trial for 7 days, and it took me a few hours on the last day to cancel. It was only for a short time. Do you think Apple could help me out with this?
Thanks for the information and tips. I’ve never thought of creating a reminder. I hope Apple can do compassionate refund. It was a “7 days free trial” for my 3yrs old daughter
How do I get a refund for an accidentally charged subscription?