I have been using an mdm iPad for two years, and about a month ago the iPad was completely locked with lost ipad screen, even though I was registered with my iCloud account. I contacted the email mentioned in the message, and they told me that we cannot help you. I must contact Apple.
[Re-Titled by Moderator]
Devices that are supervised/configuration locked by an MDM platform can usually only be released from central management by the platform that manages the device. Be aware that Apple will not assist with removal of management profiles.
Unless you are lucky - and have the option to delete the profile from iPad Settings - you’ll need to seek assistance directly from the System Administrator who manages the device.
Install or remove configuration profiles on iPad - Apple Support
Devices that are supervised/configuration locked by an MDM platform can usually only be released from central management by the platform that manages the device. Be aware that Apple will not assist with removal of management profiles.
Unless you are lucky - and have the option to delete the profile from iPad Settings - you’ll need to seek assistance directly from the System Administrator who manages the device.
Install or remove configuration profiles on iPad - Apple Support
Try going in find my to disable lost mode
How do I get my iPad out of Lost Mode?
