How to turn off Stolen Device Protection

Sorry Lawrence, I tried the procedure and it didn’t work. It doesn’t turn Find My off but just puts it in a trade repair state. The Support Advisor must have misspoken, but another one said the real solution is there is no way to bypass it and they must have the TrueDepth camera serviced.

Zachyy wrote:

According to About Stolen Device Protection for iPhone - Apple Support

When you restore from iCloud Backup or transfer directly from a previous iPhone to a new one, your device settings — including Stolen Device Protection — are also restored. After a short delay to sync familiar locations from iCloud, the Stolen Device Protection security measures automatically resume on your new device.

Now I'm confused.

CStep 24 did not restore a backup; the set up the phone as new, and added their apps back. App data restored from iCloud does not include SDP.

Yes, you have that correct.

The reason it requires Face ID: If it didn’t, it wouldn’t protect a stolen device if the thief knew your passcode (from “shoulder surfing”, watching you enter it)

Lawrence Finch wrote:

Zachyy wrote:

Oh, in that case I think my way may be easier.

I agree, but that method had not occurred to me, so THANK YOU for that!

You are VERY welcome, Lawrence! My pleasure. And if you think about it, the thieves can’t perform this as it requires the Apple Account password.

So I guess for when these questions arise in the community which is quite often, the solution will be service at the Genius Bar. They’ll have to get it now or later.

Thank you greatly for teaching me this! Here's the path I used to suggest and follow, but it seems your way is better. I originally thought that Stolen Device Protection would remain enabled with the backup.

log onto iCloud.com/find on the web then select your iPhone from the list and remove from account. That doesn’t require Face ID and will turn off Activation Lock (Stolen Device Protection). Then you can turn Find My back on after and Stolen Device Protection will remain turned off.

According to About Stolen Device Protection for iPhone - Apple Support

When you restore from iCloud Backup or transfer directly from a previous iPhone to a new one, your device settings — including Stolen Device Protection — are also restored. After a short delay to sync familiar locations from iCloud, the Stolen Device Protection security measures automatically resume on your new device.

Now I'm confused.

But my face is doesn't work anymore and u have my wallet locked with facial verification. I don't even have my wallet back up phrase. Why would apple create a device and the parts aren't available? I'm stressed out right now because it's an organization money. They think I'm holding on to this intentionally

Mightymanplush wrote:

But my face is doesn't work anymore and u have my wallet locked with facial verification. I don't even have my wallet back up phrase. Why would apple create a device and the parts aren't available? I'm stressed out right now because it's an organization money. They think I'm holding on to this intentionally

That can't just be fixed with a few clicks. You'll have to go to your nearest Apple Store's Genius Bar or Apple Authorized Service Provider and have the TrueDepth Camera fixed. By the way the Wallet doesn't backup probably for security reasons and you'll need to manually add your cards and passes again.

Scroll down to Get Hardware Help: Genius Bar Reservation and Apple Support Options - Apple

Oh, in that case I think my way may be easier.

Zachyy wrote:

Oh, in that case I think my way may be easier.

I agree, but that method had not occurred to me, so THANK YOU for that!

Thanks for the update. I believe restoring to factory settings, and not restoring a backup works. But I’m not even sure about that now.