How to recover an Apple account when I get a "apple ID is either not valid or not supported" message?

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How to recover an Apple account when I get a "apple ID is either not valid or not supported" message?

I'm trying to recover access to an Apple account. Basicaly I know the ID, but not the password and I have access to the email address (outlook.com in this case)

On iforgot.apple.com, after entering the apple ID , i received the following message:

"Apple ID is either not valid or not supported"

Solution 1: not valid: seems strange as this apple ID is used on several devices

Solution 2: not supported; I do not understand what it means and entails.

Does anyone know how to recover an account when such messages appear?

Thx !

iPad Pro (4th generation)

Posted on Jun 13, 2025 2:32 AM

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Answer 1

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Limnos

Community+ 2026

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457,197 points

Jun 13, 2025 7:18 AM in response to Emmanuel_bxl

Hello,

For help with an invalid/not-active/not-supported account you need to contact Apple (the people on this board are users like yourself).

To reach Apple Support for an account issue:

1. Click here --> https://getsupport.apple.com/?caller=cups&PGF=PGF63005

2. Select: Disabled Apple ID

3. Select: ”The Apple ID is not active" alert

4. Select: “Continue”

5. Select a chat or telephone call option.

or:

Contact Apple for support and service by telephone --> Contact Apple Support - Apple Support

Note that an invalid ID is not the same as a disabled one.

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How to recover an Apple account when I get a "apple ID is either not valid or not supported" message?

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