iPad mini screen frozen and won’t restart

Please help! My iPad mini screen has computer froze and no usual action to restart has been successful. Any suggestions please! Thanks



[Edited by Moderator]

Original Title: iPad Mini Screen Issue

iPad mini

Posted on Jun 14, 2025 7:59 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 14, 2025 8:12 AM

Put it on charge for at least half an hour, then, keeping it plugged in, try a "forced" restart of your iPad, using these gestures:

  • On an iPad with a Home button: Press and hold the power button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: In rapid sequence, press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the power button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


If the issue still persists, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

3 replies
Question marked as Top-ranking reply

Jun 14, 2025 8:12 AM in response to leeanne215

Put it on charge for at least half an hour, then, keeping it plugged in, try a "forced" restart of your iPad, using these gestures:

  • On an iPad with a Home button: Press and hold the power button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: In rapid sequence, press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the power button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


If the issue still persists, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPad mini screen frozen and won’t restart

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.