Hello everyone,
yesterday I lost my iphone 15 pro Max. I got it back and deactivated lost mode via iCloud. My phone apparently fell on the ground as the front camera is broken.
Now when I enter my passcode it asks for Face ID to completly disable lost mode. But that won’t work cause Face ID doesn’t work in general. So I got no access to my phone screen and a non working Face ID lense.
what can I do?
iPhone 15 Pro Max
Then you’ll need to take a visit to your nearest Apple Store’s Genius Bar or Apple Authorized Service Provider for service.
Turning off Lost Mode via iCloud from the web should have removed it and allowed entering the passcode normally, unless it did not receive the signal to turn it off. Is your iPhone on a stable connection, have you tried Force Restarting it? If that doesn’t work, you have no other choice but service.
Then you’ll need to take a visit to your nearest Apple Store’s Genius Bar or Apple Authorized Service Provider for service.
Turning off Lost Mode via iCloud from the web should have removed it and allowed entering the passcode normally, unless it did not receive the signal to turn it off. Is your iPhone on a stable connection, have you tried Force Restarting it? If that doesn’t work, you have no other choice but service.
iPhone 15 Lost Mode broken Face ID
