Logitech USB Mouse Not Connecting to MacBook Air

Question

Logitech USB Mouse Not Connecting to MacBook Air

I have a Logitech K270 wireless keyboard and M310 wireless mouse. Both have worked fine with my M2 Mini. I recently tried using both devices on my M3 MB Air via USB dongle, and the keyboard seems to work fine just after simply plugging in the USB dongle, however the mouse will not register any movement on my screen. I don't think it's an issue with the dongle since the keyboard works, but for some reason the mouse won't work at all. I tried different USB ports, different USB C to A converters, and new batteries on the mouse, but nothing has worked. Is this a software issue with Sequoia 15.5? Any help is greatly appreciated!

MacBook Air 15″, macOS 15.5

Posted on Jun 15, 2025 6:53 PM

Reply

Answer 1

Top-ranking reply

Tesserax

Level 10

157,782 points

Jun 16, 2025 10:35 AM in response to omahastylee311

Both of your Logitech peripherals works with the Logitech Unifying Receiver, not the newer LogiBolt one. Originally you would use the Unifying app to get these devices connected, but now Logitech expects you to use their LogiOptions+ app instead as Rudegar has mentioned.

Since Logi Options+ can “see” your keyboard but reports your M310 mouse as “not a compatible device,” the issue likely isn’t the receiver or OS—but rather a software permissions or compatibility hiccup with Sequoia (macOS 15.5).

Sequoia’s privacy controls can block Options+ from accessing USB accessories or input. Let’s make sure it’s allowed:

Go to System Settings → Privacy & Security
Under Accessibility, Input Monitoring, Bluetooth, and USB Accessories, ensure Logi Options+ is enabled. If you previously clicked “Ignore” for receiver access, set USB Accessories to “Ask every time,” reconnect the dongle, and when prompted, click Allow.
Restart Options+ after making these changes.

Reply

Answer 2

Rudegar

Level 10

180,024 points

Jun 16, 2025 12:57 AM in response to omahastylee311

have you tried to install logitechs software called options+

Logitech Options – Logitech Support + Download

Reply

Answer 3

Jun 16, 2025 4:05 AM in response to Rudegar

Yes, I tried the Options+ software, but that didn’t help. When I turned on the mouse with the app running, I just get an error message saying that mouse is not a “compatible device.” The keyboard seemed to work though.

Reply

Answer 4

Jun 16, 2025 7:31 PM in response to Tesserax

Full security options were enabled for the USB dongle. The fact that the keyboard worked through the same dongle, but the mouse didn't was interesting. Made it seem like it was specifically the mouse that had the issue, not necessarily the dongle or security/privacy settings for the dongle.

Reply