Unable to access websites or App Store on iPhone 12 Pro Max with iOS 18.4.1

I have an iPhone 12 Pro Max it is connected to WiFi, however I am unable to use it it won’t open up any websites or the App Store. It has iOS 18.4.1



[Re-Titled by Moderator]

Original Title: i have an iphone 12 pro max and its been turned off for a few weeks. ive just turned it on and its charging however i am now unable to open any webpages, the app store also wont open.

Posted on Jun 16, 2025 8:07 AM

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Question marked as Top-ranking reply

Posted on Jun 16, 2025 8:12 AM

Force Restart the phone. It may take a couple of attempts to get the speed and sequence of the key presses correct before you see the Apple Logo confirming it has worked.:

  • Press and release Volume Up
  • Press and release Volume Down
  • Press and HOLD side button until you see the Apple Logo. It may take up to 15 seconds before you see the Apple Logo and you should ignore anything else on the screen while holding the side button.


If that does not resolve the problem, then restart the router. Being connected to WiFi does not mean the router has an internet connection.

3 replies
Question marked as Top-ranking reply

Jun 16, 2025 8:12 AM in response to Joanneemma38

Force Restart the phone. It may take a couple of attempts to get the speed and sequence of the key presses correct before you see the Apple Logo confirming it has worked.:

  • Press and release Volume Up
  • Press and release Volume Down
  • Press and HOLD side button until you see the Apple Logo. It may take up to 15 seconds before you see the Apple Logo and you should ignore anything else on the screen while holding the side button.


If that does not resolve the problem, then restart the router. Being connected to WiFi does not mean the router has an internet connection.

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Unable to access websites or App Store on iPhone 12 Pro Max with iOS 18.4.1

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