How to resolve Apple TV app sound issues on iPhone 12?

when I start a movie through my appletv app on my iPhone 12 the sound will not play. I’ve made sure the silence button is up & the volume is up. Still nothing :-(


this is when trying to watch a downloaded movie from my library within the app.



[Re-Titled by Moderator]

Original Title: i can not get my video sound to play whike watching appletv videos. I've made sure the volume is in fact up on my iohone

iPhone 12, iOS 18

Posted on Jun 17, 2025 9:00 PM

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1 reply

Jun 18, 2025 1:11 AM in response to BFish32er

this is when trying to watch a downloaded movie from my library within the app.

Please examine the codecs used in the media file. With Mac, you may use Invisor Lite (or any other tool that uses MediaInfo libraries). The default iPhone player software likes best: AAC audio codec or alternatively AC-3 in an MP4/​M4V/​MOV file.


Audio playback - iPhone 12 technical specifications - Apple Support


I can’t replicate your issue on my iPhone 12 with any of the video files currently on my phone. So perhaps the issue is something specific to your media file?

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How to resolve Apple TV app sound issues on iPhone 12?

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