iPhone 13 unable to send pictures or videos despite network resets

I have the iPhone 13. I can not send any pictures or videos to anyone. This has been going on for months. I have rebooted the phone and reset the network settings multiple times. When I reset the network settings, it works for a bit then it starts doing the same thing again. So annoying. Does anyone have a solution?


[Re-Titled by Moderator]

iPhone 13, iOS 18

Posted on Jun 19, 2025 6:49 AM

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Question marked as Top-ranking reply

Posted on Jun 19, 2025 8:00 AM

Perhaps a long shot:


Do you have a 3rd party VPN installed, even if you are not using it? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN, then restart your device. Don't just turn it off; delete the profile. If that fixes it, you can try reinstalling VPN, but probably shouldn't.


If this occurs only with SMS/MMS/RCS messages to non-iPhones, the next step is to contact your carrier.


If it is iMessages to other iPhones, it needs to be investigated further.

2 replies
Question marked as Top-ranking reply

Jun 19, 2025 8:00 AM in response to Damarisr28

Perhaps a long shot:


Do you have a 3rd party VPN installed, even if you are not using it? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN, then restart your device. Don't just turn it off; delete the profile. If that fixes it, you can try reinstalling VPN, but probably shouldn't.


If this occurs only with SMS/MMS/RCS messages to non-iPhones, the next step is to contact your carrier.


If it is iMessages to other iPhones, it needs to be investigated further.

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iPhone 13 unable to send pictures or videos despite network resets

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