My brand new iPhone 16 is not charging

I just received my brand new iphone 16 but it's not charging. What should I do



[Re-Titled by Moderator]

Original Title: NEW iphone 16 but it's not charging.

iPhone 13, iOS 17

Posted on Jun 20, 2025 10:25 PM

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2 replies

Jun 21, 2025 2:17 AM in response to ceano

Search for accessories that have completed MFi certification. Once an accessory has completed MFi certification requirements and is reported to Apple as sold/distributed, it will be searchable in our public database of authorized Lightning, headset, charging, iAP-enabled, and Find My network-enabled accessories.


Learn how to identify counterfeit or uncertified Lightning-based accessories.



Follow these steps:

  • Remove any debris from the charging port on the bottom of your device.
  • Restart your iPhone or iPod touch.
  • Try a different USB cable or charger.
  • Make sure you have the latest version of iOS.


If your iPhone or iPod touch won't charge - Apple Support (IN)

Jun 20, 2025 10:33 PM in response to ceano

NEW iphone 16 but it's not charging.: I just received my brand new iphone 16 but it's not charging. What should I do

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New iPhone not Charging:

You can troubleshoot the charge, or return it —If purchased from Apple, they give you you 14 days to perform the return.


Troubleshooting iPhone Charge:

The iPhone battery will not charge, unless it is plugged in and charging. With lots installed, the charge would be slower. It would also depend on the battery health and how you are suing heal it is charging..  Go Here: iPhone Battery and Performance - Apple Support - Scroll down to "Your battery's maximum capacity"


View the Battery Health:

Apple recommends you get a new battery, once the Battery Health reaches 80% or lower. When the Battery Health is 80% or lower, it is time for a new battery.

  1. Go To: Settings
  2. Tap: Battery
  3. Tap: Battery Health
  4. View: [the percentage]
  5. Is it 80% or less?  If so, it is time for a new battery.


Troubleshooting the Battery:






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My brand new iPhone 16 is not charging

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