User profile for user: DeanSad
DeanSad Author
User level: Level 1
9 points

Charger plug comes out of the computer at the slightest force

So my new MacBook Pro is running well so far, but for one problem. A gentle force against the cable or the plug pulls the charging cable out of the port on the side. And this is a big problem for someone who is using the machine on his lap on the lounge in front of the TV. Various disabilities that are not visible to the naked eye mean I cannot just put the charger, cable, and laptop in a big empty space on its own. Nor did I need to with the previous MacBook in my possession, a 2019 model.


Is there some sort of tool or adapter I can buy to keep this plug in place? I should not be afraid to gently tap the connector with my pinky.

MacBook Pro 16″, macOS 15.5

Posted on Jun 23, 2025 1:37 AM

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User profile for user: LotusPilot
LotusPilot
User level: Level 10
303,818 points

Posted on Jun 23, 2025 7:26 AM

Presumably you refer to your MacBook Pro's USB-C port and corresponding USB-C cable.


The USB-C plug should be securely retained in the MacBook's USB-C socket. That said, the plug should disconnect with an applied force of 8-20N (1.8-4.5 lbf). If the plug is easily dislodged, this might suggest that either the plug on the USB-C cable, or the retaining USB-C socket is damaged.


Substituting the USB-C cable is both cheap and easy - and will quickly determine if the cable itself is at fault. If cable substitution does not resolve the problem, the MacBook may have a damaged connector which will require repair. In such circumstances you would be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) where the technicians will be able to assess the problem - and you can explore your available options before committing to a potentially expensive repair.

Genius Bar Reservation and Apple Support Options - Apple

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User profile for user: LotusPilot
LotusPilot
User level: Level 10
303,818 points

Jun 23, 2025 7:26 AM in response to DeanSad

Presumably you refer to your MacBook Pro's USB-C port and corresponding USB-C cable.


The USB-C plug should be securely retained in the MacBook's USB-C socket. That said, the plug should disconnect with an applied force of 8-20N (1.8-4.5 lbf). If the plug is easily dislodged, this might suggest that either the plug on the USB-C cable, or the retaining USB-C socket is damaged.


Substituting the USB-C cable is both cheap and easy - and will quickly determine if the cable itself is at fault. If cable substitution does not resolve the problem, the MacBook may have a damaged connector which will require repair. In such circumstances you would be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) where the technicians will be able to assess the problem - and you can explore your available options before committing to a potentially expensive repair.

Genius Bar Reservation and Apple Support Options - Apple

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Charger plug comes out of the computer at the slightest force

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