new (2024) macbook air charger wont stay connected to computer

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new (2024) macbook air charger wont stay connected to computer

my new macbook air charger falls out of the computer port with the slightest movement. Apple changed the charger AGAIN (purchased Oct 2024, not USB-C any more). Started from the time it was unboxed, so it's not a debris issue, it just seems like the magnet connection is not strong, and the connector does not go in deep enough to help it stay connected without a strong magnet.

Apart from duct tape, any suggestions?

MacBook Air 13″, macOS 15.1

Posted on Dec 16, 2024 6:52 AM

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HWTech

Community+ 2026

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70,250 points

Dec 17, 2024 8:29 PM in response to berrybell73

There is some sort of hardware issue with the laptop that needs to be repaired if the MagSafe charging cable is not fitting snugly since you are unlikely to receive two similarly defective MagSafe charging cables.

Keep in mind the debris can be easily overlooked since it does not take much at all to cause the MagSafe charging cable not to fully seat. Another possibility is the MagSafe (aka DC-In Board) on the laptop became dislodged in shipping so it is no longer centered (or perhaps it was just installed crooked). Those would be my guesses.

Take the laptop, power adapter & MagSafe charging cable to Apple or an Apple Authorized Service Provider so they can examine each item to identify the problem. If you already did so, then take them back again to be re-examined. Some techs cannot always be bothered to perform a proper detailed examination. Hopefully the next tech will do a better job.

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new (2024) macbook air charger wont stay connected to computer

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