iPhone freezes when receiving a call

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Level 1

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iPhone freezes when receiving a call

Hello.

For last few months I'm getting the same issue which couldn't be resolved for now.

When I receive a call on my IPhone, my screen turns off and it just didn't react for 1-15 minutes. However, I can pick up the call via my Apple Watch. It happens not every time, 1-2 times per day.

In terms of the updates, I have the latest IOS 18.5, phone is 16 PRO MAX.

I gave the phone for local diagnostics, they couldn't identify any issues, just reset everything to factory settings and reinstalled the phone. In few days I started to face the same issues.

Please advise what to do?

Thanks

iPhone XS, iOS 18

Posted on Jun 25, 2025 2:43 AM

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Answer 1

Top-ranking reply

Lawrence Finch

Community+ 2026

Level 10

240,642 points

Jun 25, 2025 9:27 AM in response to Mariya007

If you have a case or a screen protector that blocks the facial proximity detector near the top of the screen your phone will do exactly what you describe. When you are on a call using the phone hand-held this proximity detector turns off the screen so your face doesn’t engage any of the controls on the screen. So the first thing to try is removing the case.

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Answer 2

Mariya007 Author

Level 1

4 points

Jul 1, 2025 11:39 PM in response to Lawrence Finch

Hi there,

Thanks for your reply. Seems to be logic.

I'm using official case from Apple (clear case for 16 pro max), but maybe issue is with the screen protector.

Will remove it and then check.

Thanks a lot

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iPhone freezes when receiving a call

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