"Dodgy" refurbished iPhone 12 Pro 256gb

Hello!

Apple didn’t make a white iPhone 12 Pro.

Who did you buy this device from? Are they an official Apple Store or Apple Authorized Reseller?

When you go to: Settings > General > About > Model Name, what does it say?

H1290 wrote:

Who did you buy this device from? Are they an official Apple Store or Apple Authorized Reseller?

This Reebelo appears to be an online marketplace. The question might not be whether they are an Apple Authorized Reseller, but whether the particular marketplace seller from whom the OP bought the device is.

Reebelo – About Us

Then there is this page. They talk about how the "high-quality parts" that their vendors use may "prompt some messages on the latest Apple devices stating 'Unable to verify this iPhone has a genuine...' … try to reassure the reader that these components work "as efficiently as the original." – and go on to say "As you may know, only an Apple Genius Bar or an Apple Authorized Service Provider can replace a component in the latest iPhones without prompting these messages."

Reebelo – Are the devices genuine?

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Back to the bottom line: Was the seller an official Apple Store or an Apple Authorized Reseller? Was this phone "refurbished" by someone other than Apple or an Apple Authorized Service Provider, in which case, Apple itself would probably be unwilling to touch the phone in the future?

What do you think?

Identify your iPhone model - Apple Support also shows the colors for the iPhone 12 Pro as "Silver, graphite, gold, pacific blue."

No white. Unless you're having trouble distinguishing silver from white, that would seem like good reason to be suspicious of that phone and that seller.

Bob Timmons wrote:

My wife picked out the "white" iPhone 12 at the Apple Store about 4 years ago. She still says it is white, but the documentation says it is "silver".

I can recall a number of posts on this site from users claiming that they got a "white" phone when they ordered silver, yet Apple never offered a white iPhone 12.

I’d guess that was an iPhone 12 Pro in a white-looking silver, as iPhone 12 was available in white.

My wife picked out what she thought was a "white" iPhone 12 at the Apple Store about 4 years ago. She still says it is white, but the documentation says it is "silver".

About the time that the iPhone 12 was introduced, I can recall a number of posts on this site from users claiming that they got a "white" phone when they ordered silver, yet Apple never offered a white iPhone 12.

I wonder if a non-authorized repair shop replaced the original Apple back glass assembly with a third-party one.

That might explain how the phone could be white.

Neddey wrote:

I have been supplied a white "refurbished", iPhone 12 Pro 256gb, by Reebelo in lieu of the Pacific Blue one I ordered because they couldn't supply it with a new battery and still see the battery health, but according to Apple advertising the iPhone 12 pro was never available in white, only silver, gold, graphite and pacific blue. How is a white iPhone 12 Pro possible?

The only way it is possible is if it were "refurbished" by an unauthorized party using non-Apple parts.

Sorry, but if that's the case, your phone is completely unsupported and untouchable by Apple.

I’m inclined to agree.