Missing 'Add Esim' option on US-manufactured iPhone 11

What is the model number in Settings>General>About?

NO iPhones are manufactured in the US.

If the model number is A2223, that model does not have an eSIM at all. It accepts 2 Nano-SIMs.

My phone is manufactured from United States

Apple does not manufacture phones in the U.S. Your phone was likely manufactured in China or India and it was configured with settings to work in the U.S.

What settings have you checked to verify the country that the iPhone 11 was set up for?

Tap Settings > General > About > Model Number

Then tap on Model Number and a 5 character number will appear. Example.....A2111, A2221, A2223

Post back with the Axxxx number that you see.

Who is your carrier? Have you verified that they offer an eSIM option?

It is the carrier that provides cellular settings to the iPhone. Unless the iPhone's settings are messed up, the option to Add eSIM will be displayed.

All that you can do from your side of things is try to Reset Network Settings on the iPhone to see if that helps, but I'm not all that optimistic that this will help.

There is NO support available for iPhones in Russia at this time. If your carrier says they will support it, you will have to talk to them.

Please answer the question. WHO is your carrier. What country are you in?

VyviXL wrote:

Esim is available in Russia

OK, but we can't help you. You have a phone manufactured for the US/Canada markets, but are in Russia. We can't troubleshoot why you can't add an eSim on your phone. There are most definitely regional differences between phones sold around the world. If your carrier supports eSim, you'll need to troubleshoot this with them yourself.

Support is not currently available for iPhones in Russia.

Apple does not currently do business in Russia.

That does not mean that an iPhone 11 that was manufactured for use in the U.S. will have eSIM capability in Russia.

Sorry, but we cannot help you.