Unauthorized purchase on Apple Account

Incorrect purchase never purchased this


[Re-Titled by Moderator]

Original Title: Smartycash

iPhone 14 Pro Max, iOS 18

Posted on Jun 26, 2025 6:14 AM

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Question marked as Top-ranking reply

Posted on Jun 26, 2025 8:22 AM

I suspect this is not a charge that you see in your Apple Account and it was directly billed to your payment method. For most this is seen when they make a purchase on a website and see where they can save money with a special offer. This special offer is a free trial to the SmartyCash subscription and is an ad that the website has shown you.


This has nothing to do with Apple and those ads are even seen on legitimate websites. For example, it has been posted that when you pay your bill at AT&T online, there is even an offer shown there to reduce your payment by accepting their offer. It is the terms in those offers in fine print where users do not realize they are accepting a free trial and must cancel the trial to avoid any further subscription charge.


The solution is to either use the link provided by Phil0124 to contact Smarty and cancel the subscription or if you are unable to resolve the issue through them, dispute the charge with the payment method being billed.

2 replies
Question marked as Top-ranking reply

Jun 26, 2025 8:22 AM in response to DerrickAmartin12

I suspect this is not a charge that you see in your Apple Account and it was directly billed to your payment method. For most this is seen when they make a purchase on a website and see where they can save money with a special offer. This special offer is a free trial to the SmartyCash subscription and is an ad that the website has shown you.


This has nothing to do with Apple and those ads are even seen on legitimate websites. For example, it has been posted that when you pay your bill at AT&T online, there is even an offer shown there to reduce your payment by accepting their offer. It is the terms in those offers in fine print where users do not realize they are accepting a free trial and must cancel the trial to avoid any further subscription charge.


The solution is to either use the link provided by Phil0124 to contact Smarty and cancel the subscription or if you are unable to resolve the issue through them, dispute the charge with the payment method being billed.

Jun 26, 2025 7:51 AM in response to DerrickAmartin12

If you have an issue with an unidentified charge from "Apple.com/bill" see the following support document.

click here ➜ Get help with charges from apple.com/bill - Apple Support


If you are being charged by Smarty directly, then you need to cancel through them, Apple is not involved.

https://www.joinsmarty.com/help/how-do-i-cancel-my-account/


If you have another issue, please explain in as much detail as possible.

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Unauthorized purchase on Apple Account

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