The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Hi, I know my Apple ID and password, but I can’t get into my account because I no longer have the old phone number used for two-factor authentication — and I don’t remember what that number was. Can you help me recover or reset access?
[Edited by Moderator]
iPhone 11
If you no longer have access to the phone number used for two-factor authentication but still know your Apple ID and password, go to iforgot.apple.com to start the account recovery process. Follow the prompts, select "No access" when asked about receiving a code, and Apple will guide you through verification. If you're still signed in on a trusted device, you can update your phone number in settings. Without a trusted device, recovery may take several days, after which Apple will contact you with instructions. Once access is restored, update your trusted phone number and consider setting up a recovery contact to avoid future lockouts.
If you no longer have access to the phone number used for two-factor authentication but still know your Apple ID and password, go to iforgot.apple.com to start the account recovery process. Follow the prompts, select "No access" when asked about receiving a code, and Apple will guide you through verification. If you're still signed in on a trusted device, you can update your phone number in settings. Without a trusted device, recovery may take several days, after which Apple will contact you with instructions. Once access is restored, update your trusted phone number and consider setting up a recovery contact to avoid future lockouts.
How do I recover Apple Account when the two-factor authentication number is forgotten?
