Urgent Request – iPhone 14 Plus Recurring Rear Camera Failure (Known Model Issue)

Dear Apple Support Team,

I'm reaching out to request an urgent and fair resolution to an ongoing issue with my iPhone 14 Plus, which is experiencing a recurrent failure of the rear camera and flash—an issue officially recognized by Apple as a known hardware defect in this model.

📌 The Facts:

• I purchased a new iPhone 14 Plus, which developed a rear camera and flash failure within the first year of use.
• I took it to an authorized Apple service provider, where I was informed that this model had a known manufacturing defect. The phone was repaired under warranty.
• Despite the repair, the exact same issue has returned a few months later: the camera screen stays black, and the flash doesn't activate—again, immediately after a software update.
• I’ve contacted more than six support agents, visited two Apple Stores, and every representative has acknowledged the model has a known issue—but I'm told I’m no longer eligible for support because:
  • My serial number is no longer included in the replacement program.
  • The initial repair only carried a 90-day warranty.

My Concern:

• I followed every official support channel and trusted Apple’s service process in good faith.
• I was without my phone for over 20 days during the first repair, and now I’m again left without a working device.
• This is clearly a recurring hardware defect, not a new or unrelated issue.
• The previous repair did not fix the root problem, and I am being told I have no further options, as if this were an entirely new case—which it is not.

My Request:

I am asking Apple to stand behind the quality of its products and take full responsibility for this known issue by offering one of the following:

• A replacement device,
• A store credit toward a new phone, or
• A free out-of-warranty repair, since this is a continuation of the original defect, not a new problem.

I am not asking for anything unreasonable—just a fair outcome that reflects Apple’s commitment to its customers and the quality it promises.

Thank you for your time. I look forward to a clear and responsible response.