How to close a persistent 'iPhone has been hacked' pop-up in Firefox app on iPhone 14 Pro Max?

I was on my iPhone 14 ProMax, using my Firefox app. Since I attempted to close the tab. I closed the app. I shut my phone down and restarted it. Cleared search results. It is still on my screen and I cannot use Firefox at all now. Anyone have a solution? Thanks ;)



[Re-Titled by Moderator]

Original Title: Encountered pop-up, iPhone has been hacked, all actions being watched by the hacker…. I realize this is untrue BUT it froze my app & I cannot close it!!

iPhone 14 Pro Max, iOS 18

Posted on Jul 2, 2025 12:59 PM

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Question marked as Top-ranking reply

Posted on Jul 2, 2025 1:01 PM

First try a forced restart, if that doesn't work reinstall the app. If that doesn't work contact the app developer for help with their software.


Try a forced restart.


• Press and quickly release the volume up button

• Press and quickly release the volume down button

• Press and hold the side button.

• When the Apple logo appears, release the button.


Force restart iPhone - Apple Support (IN) Force restart iPhone - Apple Support (IN)


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7 replies
Question marked as Top-ranking reply

Jul 2, 2025 1:01 PM in response to Whatisavailablepls

First try a forced restart, if that doesn't work reinstall the app. If that doesn't work contact the app developer for help with their software.


Try a forced restart.


• Press and quickly release the volume up button

• Press and quickly release the volume down button

• Press and hold the side button.

• When the Apple logo appears, release the button.


Force restart iPhone - Apple Support (IN) Force restart iPhone - Apple Support (IN)


Jul 2, 2025 1:50 PM in response to Whatisavailablepls

The issue might be that mobile Firefox is trying to be helpful by re-opening sites that were open the last time that you closed it. If so, you could potentially encounter the same issue with mobile Safari.


You might want to try using Safari to create a shortcut that goes to the URL about:blank . The StackExchange thread suggests that launching the shortcut, instead of tapping on Safari itself, would bypass reopening sites from the previous session. If so, perhaps if you saved such a shortcut and Firefox was your default browser, launching the shortcut would get you into mobile Firefox without reopening the Web site that is presenting the scam popup.


https://apple.stackexchange.com/questions/26909/prevent-mobile-safari-from-loading-the-last-page-when-started

Jul 2, 2025 1:19 PM in response to Whatisavailablepls

  1. Stop visiting the site where you're seeing the pop-up. That's where it's coming from.
  2. Install an ad blocker. That alone will kill 99% of the trash ads and pop-ups you'll come across on the web. We use the free Ka-Block! on all of our Apple devices. It's free and available on the App Store.


Edit: To add, all web browsers on iOS must utilize Apple's WebKit rendering engine. In other words, no matter which browser you've installed in iOS, it's still Safari underneath. So there's no point to installing Firefox, Chrome, Opera or anything else.

Jul 2, 2025 1:30 PM in response to Kurtosis12

Thanks for that suggestion; I was

actually curious how to perform a forced restart! However it did not solve the problem. Also good suggestion on reaching out to the developer of the Firefox App - though I am leaning towards the other comment of (going back to) using Safari. This is the first real problem I’ve had with Firefox. It’s been good to me, but nevertheless…thanks all the same.

Jul 2, 2025 1:35 PM in response to Kurt Lang

Thanks Kurt. I can not ‘stop visiting the site that the poup occurred in’ as I cannot shut down any individual tabs within Firefox and when I close and reopen the app as I said, it comes right back up and even with the force restart, but you have a good point with the Safari always being in the background so I think I will follow your advice and also check out the ad blocker you’ve suggested. Appreciate it, Kurt!

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How to close a persistent 'iPhone has been hacked' pop-up in Firefox app on iPhone 14 Pro Max?

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