How do I request a refund for accidental subscription from Apple?

Question

Level 1

4 points

How do I request a refund for accidental subscription from Apple?

Hello Apple Support,

I am writing to kindly request a refund for a purchase that was made accidentally on July 3, 2025, through my Apple ID (ye******@mail.ru). A Telegram Premium annual subscription ($39.99) was activated unintentionally by my sister’s young daughter using my phone. I did not intend to purchase this subscription.

This charge took my last remaining funds, and I really need this money back. I submitted a refund request via reportaproblem.apple.com, but I wanted to provide a personal explanation as well.

The subscription has not been used, and I canceled auto-renewal right away.

Please understand this was not done on purpose, and I kindly ask for your help in issuing a refund.

Thank you very much in advance.

Sincerely,

Vika

[Edited by Moderator]

Original Title: E.g:my sister’s mistake and my last money

iPhone 16 Pro Max, iOS 18

Posted on Jul 2, 2025 5:36 PM

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Answer 1

Jul 2, 2025 5:41 PM in response to Vika_256

Welcome to the Apple User-to-User Support community!

The people who are answering your questions here are NOT Apple employees. They are other Users, who Volunteer their time and energy to help you in whatever way they can. Apple provides the forum software and a place to hold the discussion, but most Apple employees are prohibited from posting here.

To discuss that sort of information, please contact the agents at the Apple Online Store in your part of the world..

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Answer 2

Jul 2, 2025 6:09 PM in response to Vika_256

As a preventative measure in the future, you have options to prevent that from happening. When you give your Passcode to someone else, you are authorizing them to use your device and that includes making purchases. It does require your Passcode to make an in-app purchase. It simply is not enough to say that you gave them your Passcode and not be responsible for what they did, without taking any of the included measures to prevent that from happening.

A couple of options that would work for you:

I do hope you get a refund. In most cases all transactions in the App Store are final, but at times Apple may provide a compassionate refund. It just should never be expected.

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