Apple TV app claims computer is not authorized, even though it is.

Question

Apple TV app claims computer is not authorized, even though it is.

Apple TV on Windows 11 stopped working. It keeps saying that the computer is not authorized, even though it is.

I have tried removing the computer from the list of authorized devices and then adding it back from the Apple TV app. I can see that it disappears from the list of authorized devices (leaving 4). When I then authorize it, it pops back on the list, but Apple TV just tells me that I have authorized too many computers, and that this computer is not authorized.

I have also rebooted, uninstalled Apple TV and reinstalled it. I'm running out of ideas here.

I should add, that

I'm not running a vpn
Clock/timezone appear correct
that my phone / TV work just fine

Windows

Posted on Jul 6, 2025 8:09 AM

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Answer 1

Top-ranking reply

rasmus_mackeprang Author

Level 1

10 points

Jul 6, 2025 9:05 AM in response to Mac Jim ID

*sigh*

Figured it out in the mean time. Turns out I had to install iTunes (yes, iTunes) and then deauthorize all computers from there. After that, a reboot and reinstall of Apple TV fixed the problem.

Thanks for your time, though.

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Answer 2

Jul 6, 2025 8:45 AM in response to rasmus_mackeprang

There is a difference between an Associated Device and an Authorized Device. Make sure you are using the correct procedure with both detailed here:

View and remove your devices that are associated with your Apple Account for purchases - Apple Support
Authorize or deauthorize your computer for Apple Account purchases - Apple Support

If you still experience trouble I would recommend to contact Apple directly:

Contact Apple Support - Apple Support

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