TrueDepth Camera has water damage making Face ID not able to work and Stolen Device Protection was enabled before the damage so now I ** unable to fully use my phone.

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TrueDepth Camera has water damage making Face ID not able to work and Stolen Device Protection was enabled before the damage so now I ** unable to fully use my phone.

TrueDepth Camera *** water damage which made so that Face ID would not able to work and Stolen Device Protection was enabled before the damage so now I ** unable to fully use my phone. I cannot open passwords app, use Wallet or open my apps that requiee Face ID due to stolen device protection needing Face ID and not my passcode. I’m at a problem because to disable Face ID I need to disable stolen device protection and to disable stolen device protection I need to disable Face ID. That familiar location stuff isn’t either working as it shows my phone as a significant location but I still can’t do anything to solve it. What do I do?

[Edited by Moderator]

iPhone 13 Pro Max

Posted on Jul 6, 2025 2:34 PM

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Answer 1

Top-ranking reply

MrHoffman

Level 10

155,071 points

Jul 6, 2025 2:40 PM in response to YACutttz

As you have Stolen Device Protection set to Always, erase your iPhone using the iCloud.com/find website and then release it from your Apple Account, and that will clear Stolen Device Protection.

You can then re-add it to your account, and restore your backup.

Water damage is not considered repairable by Apple, so this iPhone is headed for replacement.

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