When I try to use Face ID, I get a message that face is not recognized. I used it all day and now it’s not working. Restarted phone 2 times. It’s updated. I phone 16
[Re-Titled by Moderator]
Original Title: Face id
Reset Face ID:
Since you have tried restarting, let’s reset Face ID, then set it up again.
1. Open Settings
2. Tap Face ID & Passcode
3. Tap Reset Face ID
4. Next tap Set up Face ID to set it up again.
If that didn’t help, then try the following:
If that didn’t work, then it could be a hardware issue.
Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.
As a result, I recommend service.
Service Checklist:
Click ▶︎ Start a Repair Request.
Need more help?
Click ▶︎ Check Repair Status. 🔧
Good luck! 👋🏼😉
Reset Face ID:
Since you have tried restarting, let’s reset Face ID, then set it up again.
1. Open Settings
2. Tap Face ID & Passcode
3. Tap Reset Face ID
4. Next tap Set up Face ID to set it up again.
If that didn’t help, then try the following:
If that didn’t work, then it could be a hardware issue.
Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.
As a result, I recommend service.
Service Checklist:
Click ▶︎ Start a Repair Request.
Need more help?
Click ▶︎ Check Repair Status. 🔧
Good luck! 👋🏼😉
Face ID not recognized on my iPhone 16
