I downloaded app and signed up for $10/wk for 6 wks. Lasta took $60 from my account. I tried to get a refund but the directions kept sending me in a loop. I live on SocSec and every week is budgeted. I was very upset, contacted my bank, bank couldn’t help. PLEASE HELP ME. Thank you.
[Re-Titled by Moderator]
Original Title: App named “Lasta”
iPhone 14 Plus, iOS 18
You don't really describe what you mean by"loop". What is happening? Apple refund process is very linear. You ask for one and then if they don't give you one you can appeal. If they still say no then that's it.
The people responding on this support forum are users like you. We have no special access to Apple information or your accounts, so unfortunately all we can do is guide you to the information Apple does provide. Apple, however, does not have much on its criteria for refusing refunds. Here are two sections from the U.S.A. version of Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple select your location and then your language.
- "All Transactions are final."
I understand this as meaning Apple is starting from a point where any refund is considered an exception. Apple may provide a refund but can also simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.
- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Remember that Apple has no way of removing a purchase from your device. They have to trust you are being honest when asking for a refund. It may be certain refund requests might be considered suspicious or excessive.
According to https://reportaproblem.apple.com/static/en-us/privacy.html , Apple uses an automated system to detect fraud. Your request may not have met the automated system’s criteria for a refund. If you feel you want to discuss a refund request with a person, try to contact an Apple representative by email —> “If you disagree with your final decision, contact dpo@apple.com “
If you wish to try a telephone or chat method, click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
You don't really describe what you mean by"loop". What is happening? Apple refund process is very linear. You ask for one and then if they don't give you one you can appeal. If they still say no then that's it.
The people responding on this support forum are users like you. We have no special access to Apple information or your accounts, so unfortunately all we can do is guide you to the information Apple does provide. Apple, however, does not have much on its criteria for refusing refunds. Here are two sections from the U.S.A. version of Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple select your location and then your language.
- "All Transactions are final."
I understand this as meaning Apple is starting from a point where any refund is considered an exception. Apple may provide a refund but can also simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.
- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Remember that Apple has no way of removing a purchase from your device. They have to trust you are being honest when asking for a refund. It may be certain refund requests might be considered suspicious or excessive.
According to https://reportaproblem.apple.com/static/en-us/privacy.html , Apple uses an automated system to detect fraud. Your request may not have met the automated system’s criteria for a refund. If you feel you want to discuss a refund request with a person, try to contact an Apple representative by email —> “If you disagree with your final decision, contact dpo@apple.com “
If you wish to try a telephone or chat method, click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
Did you read the reviews before downloading Lasta: Healthy Weight Loss? ⇣
NOTE: Refunds are not guaranteed, they are the exception.
First, be sure to ⇢ cancel a subscription. ⇣
Then click ▶︎ Request a Refund.
If your refund is approved, the funds are applied to the same payment method that you used to buy the item.
Here's how long it takes for a refund to appear on your account or statement:
Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.
Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.
Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.
Note—Once a decision has been made on your refund request, you will get a follow up email from Apple.
Click ▶︎ Check Refund Status.
Final Note:
I have written a detailed user-tip on this subject that goes into greater detail.
See ▶︎ Request A Refund for more.
Good luck! 👋🏼😉
Hello!
Please request a refund here: Request a refund for apps or content that you bought from Apple - Apple Support.
Please note, we are not Apple. Just regular users like you, so we personally can’t help you. Thanks!
Thank you H1290. I understand you’re not Apple and I appreciate your response. I just didn’t where to turn. I do think Apple should require that apps that want to be available on their AppStore should be required to clearly state in a box what the upfront charge will be.
Thank you for your comprehensive reply. I don’t expect Apple to repay me, but I would like Apple to require that all apps that appear in the App Store must display upfront charges in a box, as a protection for potential users.
The problem I had was on the Lasta app itself trying to request a refund. I tried it several times but kept making some kind of error that got me to a dead end actually, rather than a loop. I’m sure it was my fault but it was so frustrating and I was panicky.
All Apps are downloaded from the App Store.
Click ▶︎ Lasta: Healthy Weight Loss.
Just scroll down and read.
There is a section for reviews and another section that lists all of the in-app purchases this app requires.
You can also write your own review for others to see (highly recommended). 😉
Let me know if you have any further questions.
Take care! 👋🏼😉
Hi Brian, no I didn’t. Where do I find the reviews?
I will certainly check them first going forward to avoid anything like this again. Thank you so much.
Refund request for unintended $60 charge from Lasta app
