I was trying to update my iPad from my pc and I got an error (5) stating it could not update and on my iPad I got the message to go to iPad restore. I get a black screen and a picture showing to connect to the pc, which it is already connected.
iPad Air 2, iPadOS 15
Ensure that you have installed/updated to the most recent version of iTunes for Windows - or for Windows 10/11 you have installed the Apple Devices App for Windows:
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Apple Devices App (Windows PC):
https://apps.microsoft.com/detail/9np83lwlpz9k?hl=en-ms&gl=MS
These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:
Restore your iPhone, iPad or iPod touch from a backup – Apple Support
Restore your iPhone, iPad or iPod to factory settings – Apple Support
Restore all content to iPad from a backup - Apple Support
Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.
I get a error of (5) when trying to restore my ipad from my pc
