Bought a new iPad for my son who has been using it with care for his classes in college. The LCD screen cracked without reason after about 4 weeks and the glass screen is still intact. How can this happened when there was not history of drop or pressure on it?
[Re-Titled by Moderator]
iPad (10th generation)
It is notoriously difficult to prove that a crack is the result of a manufacturing or material defect. As such, screen damage is often excluded from warranty claims.
The type of crack that might be considered for warranty claim is a single contiguous crack that spontaneously appears across the cover glass. The crack will exhibit no signs of direct impact, or additional cracks that radiate away from a single point. Similarly, the iPad casing will show no signs of impact damage - in particular any marking around the edges.
Apple offer a limited one-year warranty - against which you might attempt to make a claim. If making a warranty claim, your should first attempt to make a claim with your retailer - as it is most often the retailer with whom your purchase contract (and therefore your warranty) principally exists. If unsuccessful, you then have the potential backup of making a claim against the manufacturer’s limited warranty.
If you had the foresight of opting to purchase Apple’s AppleCare+ plan, this being an insurance product, you will have the security of being able to make claim with Apple regardless of fault. In such circumstances, a small excess/deductible charge is made - and you will receive a replacement (usually a reconditioned iPad of the same model and specification) iPad.
An out-of-warranty paid repair will entail screen replacement - which, for practical purposes, Apple may offer an exchange for a renewed/reconditioned iPad of the same model and specification. You can establish the repair cost in your country/region here:
iPad Repair & Service - Apple Support
If you had the foresight of opting to purchase Apple’s AppleCare+ plan, this being an insurance product, you will have the security of being able to make claim with Apple regardless of fault. In such circumstances, a small excess/deductible charge is made - and you will receive a replacement (usually a reconditioned iPad of the same model and specification) iPad.
An out-of-warranty paid repair will entail screen replacement - which, for practical purposes, Apple may offer an exchange for a renewed/reconditioned iPad of the same model and specification. Given the age of your iPad, the cost of the “repair” when compared with purchase of a newer model iPad may be uneconomic.
You can establish the repair cost in your country/region here:
It is notoriously difficult to prove that a crack is the result of a manufacturing or material defect. As such, screen damage is often excluded from warranty claims.
The type of crack that might be considered for warranty claim is a single contiguous crack that spontaneously appears across the cover glass. The crack will exhibit no signs of direct impact, or additional cracks that radiate away from a single point. Similarly, the iPad casing will show no signs of impact damage - in particular any marking around the edges.
Apple offer a limited one-year warranty - against which you might attempt to make a claim. If making a warranty claim, your should first attempt to make a claim with your retailer - as it is most often the retailer with whom your purchase contract (and therefore your warranty) principally exists. If unsuccessful, you then have the potential backup of making a claim against the manufacturer’s limited warranty.
If you had the foresight of opting to purchase Apple’s AppleCare+ plan, this being an insurance product, you will have the security of being able to make claim with Apple regardless of fault. In such circumstances, a small excess/deductible charge is made - and you will receive a replacement (usually a reconditioned iPad of the same model and specification) iPad.
An out-of-warranty paid repair will entail screen replacement - which, for practical purposes, Apple may offer an exchange for a renewed/reconditioned iPad of the same model and specification. You can establish the repair cost in your country/region here:
iPad Repair & Service - Apple Support
If you had the foresight of opting to purchase Apple’s AppleCare+ plan, this being an insurance product, you will have the security of being able to make claim with Apple regardless of fault. In such circumstances, a small excess/deductible charge is made - and you will receive a replacement (usually a reconditioned iPad of the same model and specification) iPad.
An out-of-warranty paid repair will entail screen replacement - which, for practical purposes, Apple may offer an exchange for a renewed/reconditioned iPad of the same model and specification. Given the age of your iPad, the cost of the “repair” when compared with purchase of a newer model iPad may be uneconomic.
You can establish the repair cost in your country/region here:
Things don't break without a reason. Something caused it to break.
Someone else may have picked it up in a class while he was otherwise occupied, dropped it, and put it back on his desk. From your son's viewpoint, it broke for "no reason".
The battery may be faulty and is expanding underneath. This can cause such a crack. It isn't likely on a one month old device, but it's also not impossible.
Take it to an Apple Store and have them evaluate it.
Unexpected LCD crack on new iPad with intact glass screen
