You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Receive new ipad less than 48 hours ago, just noticed a crack on the bottom left corner. I have had iPads since they first came out and have never damaged a screen. I have a silicone case around it - not hard. Do you think this was a fault in the manufacturing? I have not dropped or bumped it.
It is notoriously difficult to prove that a crack is the result of a manufacturing or material defect. As such, screen damage is often excluded from warranty claims. If purchased directly from Apple, you have up to 14-days to unconditionally return an undamaged item for exchange or refund.
In the first instance, if purchased from a physical store, you should attempt to return the iPad to the same store for exchange; if instead purchased online, check your order information - as this will include contact information for returns.
Otherwise, Apple offer a limited one-year warranty - against which you might attempt to make a claim. If making a warranty claim, again you should attempt to make a claim with your retailer - as it is most often the retailer with whom your purchase contract (and therefore your warranty) principally exists. If unsuccessful, you then have the potential backup of making a claim against the manufacturer’s limited warranty.
If you had the foresight of opting to purchase Apple’s AppleCare+ plan, this being an insurance product, you will have the security of being able to make claim with Apple regardless of fault. In such circumstances, a small excess/deductible charge is made - and you will receive a replacement (usually a reconditioned iPad of the same model and specification) iPad.
An out-of-warranty paid repair will entail screen replacement - which, for practical purposes, Apple may offer an exchange for a renewed/reconditioned iPad of the same model and specification. Given the age of your iPad, the cost of the “repair” when compared with purchase of a newer model iPad may be uneconomic.
You can establish the repair cost in your country/region here:
It is notoriously difficult to prove that a crack is the result of a manufacturing or material defect. As such, screen damage is often excluded from warranty claims. If purchased directly from Apple, you have up to 14-days to unconditionally return an undamaged item for exchange or refund.
In the first instance, if purchased from a physical store, you should attempt to return the iPad to the same store for exchange; if instead purchased online, check your order information - as this will include contact information for returns.
Otherwise, Apple offer a limited one-year warranty - against which you might attempt to make a claim. If making a warranty claim, again you should attempt to make a claim with your retailer - as it is most often the retailer with whom your purchase contract (and therefore your warranty) principally exists. If unsuccessful, you then have the potential backup of making a claim against the manufacturer’s limited warranty.
If you had the foresight of opting to purchase Apple’s AppleCare+ plan, this being an insurance product, you will have the security of being able to make claim with Apple regardless of fault. In such circumstances, a small excess/deductible charge is made - and you will receive a replacement (usually a reconditioned iPad of the same model and specification) iPad.
An out-of-warranty paid repair will entail screen replacement - which, for practical purposes, Apple may offer an exchange for a renewed/reconditioned iPad of the same model and specification. Given the age of your iPad, the cost of the “repair” when compared with purchase of a newer model iPad may be uneconomic.
You can establish the repair cost in your country/region here:
If you bought it at an Apple Store or Authorized Reseller, you have 14 days (from the date of purchase) to return it and ask for a full refund.
Regards
Giulio
New iPad broken screen
