This is normal? Payment & $50 charge after clicking on appnebula.co email 🤔

A few days ago I bought access to some content connected to the Nebula astrology app, but the whole payment process didn’t go through Apple at all 🤨 Instead, it happened via a checkout page on a site I landed on, I think it was, which looked like a regular offer page. At first, I didn’t think twice about it, it just seemed like part of their system


But then… something weird happened 😟 After the payment went through, I needed help so I clicked on the support email link they provided. No big deal, just wanted to ask a quick question. And THEN out of nowhere I noticed a separate $50 charge on my account 🫤 No confirmation screen, no "Are you sure?", it just… happened


I honestly don’t know what triggered it 😕 maybe something in the link, maybe a mistake? Either way it didn’t feel right. And it made me wonder, I always thought all digital purchases had to be handled through Apple’s in-app system. Is it normal for an app-related service to charge externally like this?


Just trying to understand what happened and whether others have seen this sort of thing too. Would really appreciate any insight or advice



[Edited by Moderator]

iPhone 16

Posted on Jul 14, 2025 11:23 AM

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Question marked as Top-ranking reply

Posted on Jul 19, 2025 3:43 PM

I suspect you were directed to their website through a Social Media post where they were paid to refer you. Once you clicked to the link get to their website they get you to take a quiz or give you a reading for a small price (usually $1), and that is actually a free trial for a subscription you need to cancel to avoid charges. That is what triggers the charge after the trial period and it has nothing to do with clicking any email link. None of this involves Apple at all and it makes not difference if you downloaded the app or not, you are still going to get charged if you do not cancel. The problem is that the website does not make it clear that you signed up for a subscription and need to cancel the free trial. They make that information available in the Terms of Use, but no one reads those.


The courts have required Apple to allow developers to manage subscriptions and you have always had the ability to pay for any service yourself through any website. As with any fraudulent purchase, the solution is the same, first you contact the merchant and if unresolved, then you dispute the charge with the card being billed. If you want to report the website as a scam/fraud, you can do that here:

https://reportfraud.ftc.gov/

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7 replies
Question marked as Top-ranking reply

Jul 19, 2025 3:43 PM in response to jonasparker

I suspect you were directed to their website through a Social Media post where they were paid to refer you. Once you clicked to the link get to their website they get you to take a quiz or give you a reading for a small price (usually $1), and that is actually a free trial for a subscription you need to cancel to avoid charges. That is what triggers the charge after the trial period and it has nothing to do with clicking any email link. None of this involves Apple at all and it makes not difference if you downloaded the app or not, you are still going to get charged if you do not cancel. The problem is that the website does not make it clear that you signed up for a subscription and need to cancel the free trial. They make that information available in the Terms of Use, but no one reads those.


The courts have required Apple to allow developers to manage subscriptions and you have always had the ability to pay for any service yourself through any website. As with any fraudulent purchase, the solution is the same, first you contact the merchant and if unresolved, then you dispute the charge with the card being billed. If you want to report the website as a scam/fraud, you can do that here:

https://reportfraud.ftc.gov/

Jul 18, 2025 10:59 AM in response to malikastandgard

malikastandgard wrote:

It kind of defeats the whole point of having purchase protections through the App Store 😕


sonicxs wrote:

I’d be contacting Apple directly about that


Apple has been trying to prevent this problem. But governments and courts in the US and Europe are forcing Apple to permit these kinds of practices. It's only going to get worse, and there's nothing Apple can do to stop it.

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This is normal? Payment & $50 charge after clicking on appnebula.co email 🤔

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