Unauthorized $50 charge after clicking on a support email link from appnebula.co

ameliahall899 wrote:

Maybe this will help someone: I had to submit an official request to my bank, provide a lot of documents, and after many days of investigation, I finally managed to get the charges canceled.

Most likely, this is the only real way to avoid losing your money

That is the way and glad you got the issue resolved. That is also true for any other fraudulent transaction as well. Hopefully you are now aware on how this occurred by tricking you on the website, believing you were paying for a "reading"/quiz results and it was actually a free trial for a subscription that is going to charge you later if you do not cancel.

You are going to get this charge whether you download any app from the App Store or click a link in an email as that is entirely unrelated to the subscription you previously agreed to on the website and were unaware. In fact if you would have signed up for the free trial through the app downloaded from the store, you would have been able to cancel the subscription very easily as with all subscriptions that are managed by Apple through an in-app purchase. If you rely on simply blaming Apple who was not involved at all or thinking it was from an email link, than you are going to lose sight on what you actually did to facilitate this fraud and it is likely going to happen again.

You'll need to contact the vendor, this is not an issue for Apple.

I found a couple of similar threads on the forum, but none of the suggested methods worked for me. I had to contact my bank directly, and only then did the charges stop

goldysIennna wrote:

Are you kidding me? Imagine you come to my store, I hand you something for free and then start charging you for it without warning. That’s exactly what’s happening here. This kind of behavior should have no place in the Apple Store or anywhere, for that matter.

It is not the App Store where this problem is happening, it occurs directly with Nebula on their website and makes no difference if you download their app or not. None of that involves Apple at all and nothing to do with the App Store. There are many fraudulent websites on the internet that will take your money, so be aware and Social Media is a major source of those frauds as the poster is paid to refer you to these sites.

Are you kidding me? Imagine you come to my store, I hand you something for free and then start charging you for it without warning. That’s exactly what’s happening here. This kind of behavior should have no place in the Apple Store or anywhere, for that matter.