When setting up my new iPhone I keep getting “verification failed unknown error occurred” after putting my Apple password in, the password works fine on all other devices just not the new phone so can’t set it up, any suggestions please
[Re-Titled by Moderator]
Original Title: Verification failed unknown error occurred
iPhone 14, iOS 18
1) Back up your iPhone.
2) Put your phone in recovery mode and restore using iTunes (this will erase the phone).
3) Once erased, see if you can sign in with your Apple ID on your phone. If so, you can then restore from your backup.
If not, proceed to step 4…
4) If you still can’t sign in with your Apple ID, you need to erase your phone again but this time from settings, NOT iTunes. Go to “Settings —> General —> Transfer or Reset iPhone —> Erase All Contents and Settings”
5) Once erased via settings, you should be able go sign in with your Apple ID, and can then restore from backup.
Again, credit to Mythtery:
1) Back up your iPhone.
2) Put your phone in recovery mode and restore using iTunes (this will erase the phone).
3) Once erased, see if you can sign in with your Apple ID on your phone. If so, you can then restore from your backup.
If not, proceed to step 4…
4) If you still can’t sign in with your Apple ID, you need to erase your phone again but this time from settings, NOT iTunes. Go to “Settings —> General —> Transfer or Reset iPhone —> Erase All Contents and Settings”
5) Once erased via settings, you should be able go sign in with your Apple ID, and can then restore from backup.
Again, credit to Mythtery:
Fibredude wrote:
Yes it does
Perhaps a long shot:
Do you have a 3rd party VPN installed, even if you are not using it? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN, then restart your device. Don't just turn it off; delete the profile. If that fixes it, you can try reinstalling VPN, but probably shouldn't.
Restart your device
Finally got it sorted after a few days, just kept trying over and over to log in and all of a sudden it worked, all looks good now so hopefully things will continue to run smoothly, thank you all for your comments and advise, it’s been much appreciated 😊
Does the new phone have an internet connection, either Wi-Fi or cellular?
Yes it does
hiya, i’ve had the same thing with the transfer tried to contact apple upon this just got told ill get a phone call? i’m not quite sure if it’s apples issue or not
Think I might try giving them a ring tomorrow to see if they can help, thank you
no problem i’m just going to try again one last time and if not i’ll just wait until the call, i hope you get it sorted sorry i couldn’t be any help
ik heb het ook. en ik kom er niet uit
How to resolve iPhone 14 setup verification issues?
