iPhone 14 shuts off automatically when not on charger

I have an iPhone 14 and have had it for less than a year. Every time I unplug my phone, it automatically shuts off, even though the phone is at a decent percentage. At first, it took a couple of minutes to shut off, but now it's automatic, and I can hardly use my phone anymore. Can someone please help me? Additionally, I'm unsure if this could have contributed to the problem, but I had cracked the back of the phone, which may have also contributed to the issue.



[Re-Titled by Moderator]

iPhone 14, iOS 18

Posted on Jul 16, 2025 11:00 AM

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Question marked as Top-ranking reply

Posted on Jul 16, 2025 11:12 AM

Please make an appointment at the Apple Store / Genius Bar or take the phone to an authorized Apple service shop so they can check and run diagnostic tests on the phone.


As you might imagine, on a user-to-user site, we have no ability to inspect or test your phone.


You can find a list of authorized shops in your area by using this link: Find Locations


2 replies
Question marked as Top-ranking reply

Jul 16, 2025 11:12 AM in response to Mxmoi

Please make an appointment at the Apple Store / Genius Bar or take the phone to an authorized Apple service shop so they can check and run diagnostic tests on the phone.


As you might imagine, on a user-to-user site, we have no ability to inspect or test your phone.


You can find a list of authorized shops in your area by using this link: Find Locations


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iPhone 14 shuts off automatically when not on charger

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