Prompts not working during phone calls on my iPhone 16 Pro Max

when asked to PRESS 2 to connect to agent nothing happens - no keyboard peep and nothing......the company keeps telling me push the number desired and eventually hangs




[Re-Titled by Moderator]

Original Title: prompts not working during phone call

iPhone 16 Pro Max, iOS 18

Posted on Jul 16, 2025 3:45 PM

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Question marked as Top-ranking reply

Posted on Jul 16, 2025 4:28 PM

I suspect that you’re simply using the “wrong” keypad.


Do NOT click the “Phone” icon and open a new dialer window. (This will try to dial a new / 2nd call)


Rather, click on the active call in your Dynamic Island.


This will open a larger screen of your active call.


Then click “Keypad

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Prompts not working during phone calls on my iPhone 16 Pro Max

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