Request for Assistance Unlocking iPhone 6 Carrier

Dear Apple Support Team,


I hope this message finds you well.


I am writing to request your assistance in unlocking the carrier for my iPhone 6. When I try to activate my phone, I receive the following message:



“The SIM card that you currently have installed in this iPhone is from a service provider that is not supported under the activation policy that is currently assigned by the activation server. Please insert another SIM card from a supported service provider or request that this iPhone be unlocked by your carrier.”


Here are my device details:


  • iPhone Model: iPhone 6
  • IMEI: 354444********
  • Current Carrier: Safaricom 36.0
  • Country: Kenya


I kindly request your guidance or support to help me unlock this device so that I can use it with my Safaricom SIM card. I have already contacted my carrier for assistance as well.


Please let me know if you need any additional information from me.


Thank you very much for your time and help.


Best regards,


[Bradley]


[mail00@gmail.com]



[Edited by Moderator]

iPhone 6, iOS 12

Posted on Jul 17, 2025 12:44 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 17, 2025 1:49 AM

Sorry but ONLY the original, subsidizing / locking carrier can release the hardware lock.


Since you are presumably not an active subscriber of that carrier, they are under no obligation to do so.


(and they might not even have the technical means to “unlock” w/o one of their own SIMs installed)


How to unlock your iPhone for use with a different carrier - Apple Support


1 reply
Question marked as Top-ranking reply

Jul 17, 2025 1:49 AM in response to Brado_Ke

Sorry but ONLY the original, subsidizing / locking carrier can release the hardware lock.


Since you are presumably not an active subscriber of that carrier, they are under no obligation to do so.


(and they might not even have the technical means to “unlock” w/o one of their own SIMs installed)


How to unlock your iPhone for use with a different carrier - Apple Support


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Request for Assistance Unlocking iPhone 6 Carrier

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