Unresponsive iPhone 15 Pro with black screen

Can someone help me, my Iphone 15 pro, still unresponsive, dead/black screen, it's 2 weeks 🥺🥺🥺


[Re-Titled by Moderator]

Original Title: Black Screen

iPhone 15 Pro

Posted on Jul 18, 2025 7:24 PM

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Question marked as Top-ranking reply

Posted on Jul 18, 2025 7:43 PM

Connect the charger to the phone for an hour or two. Then......


Quickly press and release the UP button

Quickly press and release the DOWN button

Hold in the SIDE button and keep holding it for at least 20 seconds while you ignore the "slider" if it appears. Keep holding until you see the Apple logo in the center of the screen, then release the SIDE button


If this does not get the phone working, your next step is to get with Apple Support to set up an appointment to take the phone in for service at the Apple Store / Genius Bar, or an authorized Apple service shop.


Genius Bar Reservation and Apple Support Options - Apple



2 replies
Question marked as Top-ranking reply

Jul 18, 2025 7:43 PM in response to MsVhela

Connect the charger to the phone for an hour or two. Then......


Quickly press and release the UP button

Quickly press and release the DOWN button

Hold in the SIDE button and keep holding it for at least 20 seconds while you ignore the "slider" if it appears. Keep holding until you see the Apple logo in the center of the screen, then release the SIDE button


If this does not get the phone working, your next step is to get with Apple Support to set up an appointment to take the phone in for service at the Apple Store / Genius Bar, or an authorized Apple service shop.


Genius Bar Reservation and Apple Support Options - Apple



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Unresponsive iPhone 15 Pro with black screen

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